NetBet Casino - Two Withdrawals Delayed

Risolto

Natty Regno Unito

I made two withdrawals requests via Wire Transfer early in the morning on 2nd May for £1015.23 and £5076.14 these amounts included the processing fee. I received an email asking for a statement for the bank account I had used and sent this to them. I received a reply telling me that the statement was received and had been successfully uploaded to my account. 5th May and neither of my two withdrawals have been processed by the company. I have sent lots of emails and spoken to agents on the online chat and was informed that the reason for the delay was due to a high number of withdraws, but this was in response to my querying where my withdraws were. I then received an email this morning (5th May) stating that they have done everything on their end to process my withdrawal and now the bank needs to release the funds but they cannot give me a timeframe on this but I will receive an email when this happens. I am still yet to hear from them and my account history still shows that both of my withdraws are ‘processing’. The site says that withdrawals are processed in 2-24 hours and this time has passed.

The people that have emailed me and spoken to me on the chat have been very nice and I have no complaints except not receiving my withdrawals into my bank account. If my withdraws are received before I receive a response I will update and/or retract the complaint where necessary

AskGamblers

Dear NetBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

Dear all,

This complaint has been reopened as per NetBet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

NetBet Casino

Hello Natty

Thank you for bringing this to our attention. We are really sorry to hear about your negative experience with our company and understand your frustration as we know how important it is to receive your winnings as soon as possible.

After checking, we can confirm that we processed your withdrawals on May 7th. Depending on your bank's processing time, the funds should be reaching your account within 1-8 business days from the date the funds were processed.

Although we strive to process payments promptly, sometimes unexpected delays can occur. We take full responsibility for this delay and we are actively working to prevent similar situations from happening in the future.

Once again, we apologize for any frustration or inconvenience caused by this.

We appreciate your patience and understanding, please do not hesitate to contact us if you have any further questions or concerns.

Best regards

AskGamblers

Dear @Natty,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Natty Regno Unito

Hi,

Thank you for your reply. I received both my withdrawals yesterday.

NetBet Casino

Hello NATTY

Thank you for confirming, happy that this has been resolved.

So, ASKGAMBLERS team, can we close this? Thank you for accomodating the communication.

Best Regards