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Quejas de casino

Casino making verification impossible all for 50 euros

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Por abbiturnell
hace 1 año
I have had a nightmare with Monixbet casino.

ID, selfie, Proof of address, skrill ownership, proof of deposits all supplied so I could withdraw a massive €50 euro.

Their 'VIP' manager then contacted me and stated they wanted a selfie with a note in my hand with the date and name of the casino. I did this. They then told me the passport details were not clear enough so I needed to do it again. I have neuropathy so am very shaky so have to get a friend to come and help.

Anyway after I resupplied them Adam emailed and said I was verified, the site also sent two emails saying I was verified. The next day I emailed to ask about my huge €50 withdrawal.

Adam then says the site now wants a selfie of me holding the ID and note in one hand again and me infront of 'MY Casino'...? I don't have a casino. I assume he means their casino? No idea how I do that given I play on my phone and need to take the picture on my phone?

This just seems like a scam and my time is being wasted on purpose.

I need askgamblers to help mediate this as the casino has already shown they cannot be trusted and I seem to just be supplying selfie after selfie.

Thanks
Casino en conflicto Monixbet Casino
Motivo Problemas de verificación
Cantidad €50

Discusión

User name

Dear abbiturnell,

Following the submitter’s failure to provide adequate cooperation regarding verification procedures the AskGamblers Complaint Team reached the conclusion that, unfortunately, such activity is in violation of the AGCCS Guidelines, therefore, the case is being rejected.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must. The AskGamblers Complaint Team maintains zero tolerance toward players who fail to provide the necessary level of cooperation.

User name loyalty-level-2
As per my previous posts I am not performing a verification call with the 'casino' due to their conduct and safety concerns I have for my data. You can clearly see I have been verified TWICE. I have also had a withdrawal processed, so they can now not attempt to use this as a reason for not releasing my funds.

The casino has also ignored all my questions and askgamblers has not requested they answer them...How odd.

I have offered the following:

1 - A video to be posted on my social media. If the casino confirms what they need.
2 - IF as the casino so ludicurously claims they have IDENTITY FRAUD CONCERNS (Which they didn't when they verified my account twice before). I can get my ID noterised at the post office here in cork?

Lastly I have requested my refund and account closed and to stop being harrassed with theri crxp promos. I have also requested monix to delete all my personal details as I believe them to be scammers.

This is all more then reasonable given the way these criminals have treated me.
User name

Dear @abbiturnell,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification procedure is done.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse to cooperate with the casino and to have verification call, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear AskGamblers,

I have indicated our position. The client must make a verification call for security reasons, particularly to prevent identity fraud.

If you need further details from our side regarding this matter, we can discuss it via e-mail.

All the best,
Monixbet Casino Representative

Estadísticas de quejas de Monixbet Casino

Resueltas 0 / 2
Cantidad promedio $2,303
Duración media de quejas N/A
Tiempo de respuesta promedio N/A

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All my funds paid out to unknown crypto addresses after strange behaviour around my withdrawals
All my funds (4146 USD) paid out to unknown crypto addresses - Following strange behaviour around withdrawals my entire balance is gone

Have had a lengthy email correspondence with Monixbet surrounding my KYC/withdrawals, which had been pending for weeks. I have previously received funds from them, and was now waiting to receive the rest of my balance.

Suddenly at 21/9/25 i start to receive strange mails from them insisting "requirements" for my withdrawal requests are not correct, without ever specifying what is missing/wrong despite me repeatedly asking them to specify. This leads to a pretty absurd exchange on mail with the same copy paste answer from them.

The interface did not ask for any more information. My crypto withdrawals were filled in correctly pending approval, with the same crypto address and method as previous withdrawals that i received.


On 30/9/25 i received mails they were able to confirm that the funds were processed, despite none being sent to my address.

On 05/10/25 i received a document of my withdrawals and their transaction hash. This show that all withdrawals requested in september were processed on 24/09/25. None of the destination addresses are the one i entered in my withdrawal requests, and are not controlled by me. I only ever used same the address for deposit and withdrawal and Monixbet, and was very conscious about exactly that. My address has not seen any of these funds.

So i don't know what happened, but seemingly someone stole from me, editing payment information, which is pretty insane.

Monixbet have never been particularly interested in hearing about the funds not arriving, which is strange.

All withdrawals must arrive according to the details i requested them, which is 0x7826806b988e3f656eD62646A01B491213C6De42 as USDT on ethereum.
Status unsolved No resuelta
$4,146
They are claiming withdrawal processed not received by wallet and still showing as able to cancel in caisno account
Unfortunately I am going round and round in circles with Monix. Account is verified and have had email over 48 hours confirming withdrawal was processed to LTC (I also had to go on chat and confirm my LTC address for this).

The withdrawal has not been received and shockingly it is still showing in the casino account as able to reverse?

I'm having absolutely no luck on email or live chat in resolving or getting any answers.

Very frustrating and your site has always been very helpful in resolving.
Status unsolved No resuelta
€400
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