Magical Spin Casino - Magical Spin Casino is accusing me of breaching max bet rule

Apparently according to their terms the welcome bonus is not cashable and has no wagering. So completing the wagering is simply impossible and this bonus will hunt you down forever. It would have been nice if live support had pointed that out to me then I would have cashed out in time before I started my roulette sessions. €2.900,- down the drain, pathetic.

Hi Rouletteking,

As you stated above you had no wagering requirements however, were bound by the terms and conditions below.

"7.5 Maximum bet allowed with bonus money or winnings derived from promotions/bonus is €7.50. This rule also applies for the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet."
https:­//w­ww.m­ag­ica­lsp­in.c­om­/te­rms­-an­d-c­ond­itions

When excepting a bonus on deposit that session on that deposit is bound by the terms and conditions maximum bet rule. If you had not taken advantage of the bonus this would not have applied.

I hope this provides more clarity and our support is available for you at anytime if you have further questions.

Levi H
Communications manager

No wagering on a bonus, that's a new one. I took the bonus on the assumption it had a 30x wagering requirement, as stated in the bonus terms.
"6.2 Magical Spin offers 3 differents type of bonus :

Bonus on deposit with wagering requirement :

This type of bonus on deposit includes wagering requirement to withdrawal the real money balance, i.e the user must complete the wagering requirements associated with that bonus to request a withdrawal of his real money balance.
This bonus is cashable.
The wagering requirement amount default of such bonus is 30 times the bonus and deposit amount.

Bonus on deposit without wagering requirement :

This type of bonus on deposit does not include wagering requirement to withdrawal the real money balance
This bonus is not cashable."

How was I supposed to know that my bonus was the non cashable one? There was even a wagering progression bar visible in my account under "your bonuses". I also asked live support a couple of times, why didn't they mention it? Then I would have cashed out in time before I started playing roulette.

Dear Magical Spin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Hi ROULETTEKING,

I was referring to your statement that "Apparently according to their terms the welcome bonus is not cashable and has no wagering. So completing the wagering is simply impossible"

However, it does not matter if you received and none cash-able bonus or bonus with wagering. When accepting a bonus you are bound to the terms and conditions of receiving a bonus.

"7.5 Maximum bet allowed with bonus money or winnings derived from promotions/bonus is €7.50. This rule also applies for the free spins or bonus-games a player can buy directly from a game since the amount of the purchase is considered as the amount of the bet."
https:­­//­w­w­w.m­­ag­­ic­a­l­sp­­in.c­­o­m­/­te­­rms­­-a­n­d­-c­­ond­­itions

Simply put a player may not bet more than €7.50 during that deposit and bonus session even if you had met any required bonus wagering it would not release you from the max-bet rule. Meeting the required wagering would have allowed you to withdraw and close that session.

We will forward a copy of your bet session to Askgamblers showing the over bets.

Levi H
Communications manager.

Then don't show them only the over bets, but my complete bet history please.....

I genuinely thought that I was playing with a 30x wagering bonus.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Magical Spin Casino management acted in accordance with their Terms and Conditions.

Based on the above mentioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.