I signed up to LV Bet last week, deposited £475 and placed a winning NBA bet, screenshot enclosed.
When I tried to withdraw £831 the next day, I was asked to provide ID, a photo of my debit card and a utility bill. So I did - all completely legitimate documents, high resolution and of high quality taken from my iPhone 12. I provided everything immediately. They replied asking for a better quality photo of my ID (even though the one sent prior was of perfect high quality), and a photo of me holding my ID to my face with a note of today's date (seriously?) They also asked for more proof of address (my driver's license ID has my address on it and so does my gas/electric utility bill, but this still isn’t good enough?).
Ok, so I sent everything over again - including the ridiculous picture of me holding my ID to face with the date noted, and I also uploaded my HSBC bank statement pdf I downloaded directly from my banks app to further confirm my address. They replied thank you for the bank statement, but we can’t accept it…
And they have now asked me to provide 3 months bank statements along with my latest payslip. I have sent this, very reluctantly. (Even though they couldn’t accept it before?). They also stated that my account is suspended and the withdrawal has been canceled. My deposit of £475 is gone, my winnings have been retained and my account is blocked.
Needless to say, it’s obvious this is a scam and they clearly have no intention of paying out the perfectly legitimate withdrawal of £831.25. There is nothing more I can do to confirm my ID, my bank account and source of income. Everything I have provided is perfectly and clearly legitimate.
Please can you assist in getting this dishonest operator into paying up what they owe.
This cannot be legal surely.