Delaying withdrawal unreasonably

I am submitting this complaint regarding a €1,866 withdrawal that has been cancelled twice despite my full compliance with all instructions provided by the casino.

I confirm that no bonus was used in relation to these funds. The balance consists solely of my own deposited funds and winnings, with no active or pending bonus conditions.

The first withdrawal was made using the only withdrawal method available in the system at that time, which was Apple Pay.

On 16 February, I was explicitly informed that my KYC verification had been successfully completed, my withdrawal had been approved, and that “the funds are on the way to you now.” I was advised to allow up to 5 business days for the funds to arrive.

After waiting 6 business days, I contacted the casino myself to inquire about the delay. On 25 February, and only following my inquiry, I was informed that the previously approved withdrawal had been cancelled due to “technical difficulties.”

After this first cancellation, a bank transfer withdrawal option became available in the system. I was instructed to submit a new withdrawal using this method, and I followed these instructions exactly.

I submitted the new withdrawal request via bank transfer as instructed. Six days later, on 3 March, I was informed that this second withdrawal attempt had also been rejected, again citing unspecified “technical difficulties.”

Only after this second failed attempt was I informed that the amount should be divided into multiple smaller transactions. This requirement had not been communicated at any earlier stage.

Throughout this entire process I have:

• Completed full KYC verification

• Used only the withdrawal methods provided and instructed by the casino

• Followed all instructions precisely and in good faith

The disputed amount (€1,866) is well below the casino’s stated €5,000 daily withdrawal limit.

I consider it unreasonable that:

• A withdrawal made using the only available method and explicitly approved was later cancelled.

• A second withdrawal, made exactly as instructed via bank transfer, was again rejected.

• The processing issues have not been clearly explained despite repeated inquiries.

I am not requesting compensation or additional payment. I am requesting the payment of my legitimate balance (€1,866) without additional fees and without further unjustified delay.

I remain willing to cooperate fully in order to resolve this matter promptly.

I won 3000 euro playing on LVBET.com casino and for the first 2 weeks, they started refusing my verification methods. After I posted here they instantly accepted my verification but now they keep cancelling my withdrawal, and after 3rd time of cancelling my withdrawal they also removed all the withdraw methods from my account so I have no chance of even withdrawing the funds. I feel like the casino is delaying me for to lose my funds but now I don't even have a chance to withdraw. I can't even get in contact with them they are ignoring my emails and answering with some kind of AI helper or just automated message. Please help me get my legitimately won funds. With all respect, Karro. I will be more than happy to provide any more proof needed, but for some reason I can't see any of the messages that LVBET sent me on this askgamblers.com website. Please help me. I have tried to get my funds for almost a month now.

Hello,

I signed up to LV Bet last week, deposited £475 and placed a winning NBA bet, screenshot enclosed.

When I tried to withdraw £831 the next day, I was asked to provide ID, a photo of my debit card and a utility bill. So I did - all completely legitimate documents, high resolution and of high quality taken from my iPhone 12. I provided everything immediately. They replied asking for a better quality photo of my ID (even though the one sent prior was of perfect high quality), and a photo of me holding my ID to my face with a note of today's date (seriously?) They also asked for more proof of address (my driver's license ID has my address on it and so does my gas/electric utility bill, but this still isn’t good enough?).

Ok, so I sent everything over again - including the ridiculous picture of me holding my ID to face with the date noted, and I also uploaded my HSBC bank statement pdf I downloaded directly from my banks app to further confirm my address. They replied thank you for the bank statement, but we can’t accept it…

And they have now asked me to provide 3 months bank statements along with my latest payslip. I have sent this, very reluctantly. (Even though they couldn’t accept it before?). They also stated that my account is suspended and the withdrawal has been canceled. My deposit of £475 is gone, my winnings have been retained and my account is blocked.

Needless to say, it’s obvious this is a scam and they clearly have no intention of paying out the perfectly legitimate withdrawal of £831.25. There is nothing more I can do to confirm my ID, my bank account and source of income. Everything I have provided is perfectly and clearly legitimate.

Please can you assist in getting this dishonest operator into paying up what they owe.

This cannot be legal surely.