Queja #1 Lucky7even Casino

Withdrawal complaint

Por Meg S.

hace 1 año

I signed up for an account with lucky7even casino. A few days later I received to separate emails that contained bonuses. Once for $5 no deposit and the other had 50 freespins I think. I did well on the freespins and was able to wager through the required $2500 the bonus max cashout was $50 so I requested a $50 withdrawal and approved my cashout address. And waited. And waited. Several times I reached out to chat for see if there was an issue. At first I was told I needed to made a deposit if I wanted to withdrawal. I was using crypto so I didnt understand why. Then I was told withdrawals take up to 72 hours to process. On the second day of waiting I decided to make a deposit in case that was what was holding things up. I deposited $20 or $30 into my account and lost it. Im still being told everything is fine with my withdrawal and it can take up to 72 hours. The 3rd day, I was told my account was closed and there would be no withdrawal processed and they wouldnt tell me anything else. Eventually, someone told me that I had registered from a restricted territory. Im from Ireland. And if that were true, they had no problem accepting my deposit. But all of a sudden its an issue when I want the small amount I won? Its ridiculous and I would like the $50 I won please.

Casino en conflicto Lucky7even Casino

Motivo Pago rechazado

Cantidad $50

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Meg8721

• Quebec

hace 1 año

I did receive the payment. I would like it to be known that I think lucky7even was extremely unprofessional throughout and it took a month to get my payment. I would like to leave an honest review so that other players do not have to go through such a ridiculous ordeal for a $50 payout. Do better lucky7even.
I would also like to say that I am extremely grateful to Ask Gamblers for providing the complaint service and holding the casinos accountable. It is too easy for them to abruptly take a players money and shut their account down without explanation. I appreciate you Ask Gamblers!

AskGamblers

• Support Team

hace 1 año

Dear @Meg8721,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Lucky7even Casino

• Representative

hace 1 año

Dear @Meg8721,

Your refund has now been processed, sincere apologies for the delay.
We understand how frustrating this situation may have been and truly appreciate your patience.

Best Regards

The Lucky7even Team

Estadísticas de quejas de Lucky7even Casino

Resueltas 3 / 3

Cantidad promedio $352

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Lucky7even Casino Quejas

Ver todas las quejas contra este casino.

Unprocessed gambling self exclusion request account still active

I am submitting this complaint regarding Lucky7even’s failure to process my gambling self-exclusion request and the ongoing risk this creates.

Background (brief):
In May 2025, I permanently closed my account. Despite this, my account was later reopened after I was contacted directly by a VIP manager and encouraged to return.

Current issue:
On 30/03/2026, I contacted the casino via email and clearly requested gambling self-exclusion due to personal risk. I explicitly asked for my account to be closed to prevent further gambling.

I did not receive any response.

On 02/04/2026, I sent a follow-up email and included my VIP manager in copy, as he has previously been responsive. Despite this, I have still not received any reply.

As of today 03/04/2026:
- My account remains open
- I continue to receive daily promotional emails and offers
- My self-exclusion request has been ignored

This situation puts me at significant risk of continued gambling harm, as I have actively requested to be excluded but still have full access to my account and ongoing marketing exposure.

What I am requesting:
- Immediate processing of my gambling self-exclusion
- Permanent closure of my account with no possibility of reopening
- Immediate cessation of all marketing communications

Additionally, I request a refund of losses incurred after my account was reopened, as this occurred following direct contact from a VIP manager despite my previous permanent closure, and during a period where my current self-exclusion request has been ignored.

Under these circumstances, I believe these losses are directly linked to the casino’s failure to uphold responsible gambling obligations

This is an ongoing issue, and I urgently require assistance to ensure my account is closed and my self-exclusion request is enforced.

Resuelta

€283

I am still waiting for the withdrawal to be processed, but unfortunately, the transfer is still pending

Hello, I have an issue with my withdrawal request. When I first submitted the request, I contacted customer support to confirm that my account was verified, and they confirmed it twice. However, unfortunately, after a day, I found that the transfer was rejected.

When I contacted them again, they asked me to provide a bank statement, which I sent, and they confirmed once again that my account is verified — for the third time.

I am still waiting for the withdrawal to be processed, but unfortunately, the transfer is still pending.

Resuelta

€600