Lucky Block Casino - Complaint regarding account blockage

Dear @Ratunpan,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I had $3,774 in my account

Dear Lucky Block Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Lucky Block Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there,

Upon thorough investigation, we have determined that the account in question was utilized by another individual during the verification process, which is a violation of our terms and conditions. As a result, the account has been closed.

Best regards,
Lucky Block Complaints Team

Dear Lucky Block Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi there,

We have sent an email to suppor­t@a­skg­amb­ler­s.com.

Kind regards,
Lucky Block Complaints Team

Hi there,

Please reach out to our support team and provide a Proof of Address document. Once we have the necessary documentation, we will review your case again.

Thank you.

Best regards,
Lucky Block Complaints Team

Hello, I will send you the document you need soon.

Hi there,

We will wait for the document and would like to let you know that our support team has also sent a reminder.

Kind regards,
Lucky Block Complaints Team

Hi, I have replied to your email and provided the document you requested.

Hi there,

We have reviewed your case and received the necessary documents. Your account has been reopened to allow you to withdraw your funds. Once the withdrawal is completed, your account will be closed again as per our policy.

Kind regards,
Lucky Block Complaints Team

I have already emailed you everything you asked for!

I received my money, thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.