Queja #81
LeoVegas Casino
Suspending my account claiming multiple accounts, refusing to provide any evidence
hace 8 años
In the ending of September 2017 i registered on LeoVegas.
I made a deposit through Trustly, it was like 4000 SEK. I played mainly Live Roulette and the 4000 SEK turned into 18000 SEK. I made a withdrawal, and then ofcourse they asked me for a verification. I called their support asking what kind of documents they wanted me to provide, on the phone call they told me that they've made a mistake and that i had registered multiple accounts with identical information. I declined their statement, because it isn't true and there after they told me that their financial department will contact me.
The financial department answered me with a email saying once again that i've registered multiple accounts and that it's agains their policy and also telling me that im not welcome there anymore. That's a false statement because i've never registered on LeoVegas before 27/9-17. I also asked if the other account was verified, and they said no. I asked them to proof they're claims, they didn't return on me.
What can i do in this situation? They're holding my deposit+winnings without providing any evidence.
It's a total amount of 18000 sek (around 2000 euro).
I made a deposit through Trustly, it was like 4000 SEK. I played mainly Live Roulette and the 4000 SEK turned into 18000 SEK. I made a withdrawal, and then ofcourse they asked me for a verification. I called their support asking what kind of documents they wanted me to provide, on the phone call they told me that they've made a mistake and that i had registered multiple accounts with identical information. I declined their statement, because it isn't true and there after they told me that their financial department will contact me.
The financial department answered me with a email saying once again that i've registered multiple accounts and that it's agains their policy and also telling me that im not welcome there anymore. That's a false statement because i've never registered on LeoVegas before 27/9-17. I also asked if the other account was verified, and they said no. I asked them to proof they're claims, they didn't return on me.
What can i do in this situation? They're holding my deposit+winnings without providing any evidence.
It's a total amount of 18000 sek (around 2000 euro).
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