LeoVegas Casino - Quite possibly the worst verification process ever

I opened my account back in 2016, can't recall if I used it at the time, but this year I rediscovered my logins and wanted to give it a go.

March 9th - I deposited 20 euros and made 110 euros profit, nothing huge, but I was pleased with the returns from a bonus round and I wanted to withdraw.
I requested a withdrawal through the same method I deposited - Skrill and for more than 36 hours my payment was pending with no contact from the casino.
I was asked to submit docs - which is fine - I did so. I also informed the casino that I needed to change my Surname on the account as it had changed in the last couple of years.

So I submitted - Deed poll with confirmation of the name change
Proof of address
Passport

Since the 9th March I have been having trouble with the casino - firstly it took them 16 days to change the name on the account, and this was only done because I chased them constantly.

For the most part, the support team are clueless and seemingly don't care to solve the issue, they just robotically tell me I have to submit them again, but without telling me if there is a problem with my original documents or not.

I spoke to Suzanne who actually did something, within 15 mins of speaking to support I get an email confirming my account is verified and the name changed on the account has been competed. So I requested my withdrawal again.

I waited more than 24 hours and again it wasn't processed. So I contacted support and they told me that my documents weren't accepted and that I had to submit them again (even though I received an earlier email from them confirming my verification was complete)
One of the agents I was on chat to disconnected on me without attempting to solve the problem - these support characteristics are appalling!

So by this point, the whole process is a joke, one moment my docs are verified the next they're not. I was asked again to submit the documents for verification so I did and yet I still can't withdraw any funds from the account.

I'm getting no service from the casino so I'm forced to seek alternate routes to try to resolve this.