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LeoVegas Casino - No response from past 20 days after submitting documents

RESUELTA
Información sobre las quejas
Casino en conflicto LeoVegas Casino
Motivo Pago rechazado
Cantidad ₹ 5000
Publicado el 17 de febrero de 2020

More than 20 days no reply from casinos after submitting documents.

I have played roulette on https:­//w­ww.l­eo­veg­as.c­om­/en-in/ on 28th Jan by clicking on advertisement which had only 100 INR deposit and withdrawal. Upon depositing 2000 INR and playing for 30 min I have won 300 INR. when went for withdrawal it showed minimum 5000 needed for withdrawal, when deposited additional 3000 extra and placed withdrawal request, they asked for random documents and i have submitted them. post submission no reply from them till date.

Publicado el 17 de febrero de 2020

Hello KARTHIK963,

Thank you for contacting us.

I'm sorry to hear of the issues you have been experiencing with your withdrawal and verification. Unfortunately, due to GDPR I am unable to look into this for you here.

I kindly ask that you email [email protected] detailing the above and putting: FAO Nicola/Fiona as the subject line - I will then personally ensure that this is investigated further for you.

Thank you and have a good day!

Publicado el 17 de febrero de 2020

Already sent a mail on February 10 keeping mentioned subject.. below is the copy of that


Sub: FAO Nicola/Fionad


< email and full name removed >

Hide details

To:

L

LeoVegas

Date:

February 10, 2020, 10:08 PM


It has been 20 days..


No reply yet




Also re forwarded the mail

Publicado el 18 de febrero de 2020

Hi KARTHIK963,

Thanks for letting us know, in this case, you shall receive a response as soon as possible.

Thank you for your patience and cooperation.

Have a great day!

Publicado el 18 de febrero de 2020

Dear Team,

I got a mail stating :

" In order to proceed, I would be required to ask you to send in the Proof of ownership of Card ending with xxXXXX, as the picture which you have provided is too blurry, is not showing the issuing logo and not showing the first 6 and the last 4 digits of the card number. "

Attached the document for this message which is clearly visible on using zooming it in pdf/word.

Sent them the attached document, lets see whats gonna come now.

Publicado el 18 de febrero de 2020

Hi KARTHIK963,

Thanks for getting back in contact.

Should you have sent the relevant information directly, you will receive a response in due course.

We would highly recommend that you delete the attached document from this thread as this is a public forum and everyone can view these threads and documents.

Wishing you a lovely evening!

AskGamblers
Publicado el 18 de febrero de 2020

Dear LeoVegas Casino,

Please note that the document attached has been marked as private, which means that it is not publicly displayed.

Publicado el 20 de febrero de 2020

No reply yet

Publicado el 21 de febrero de 2020

Hello KARTHIK963,

Thanks for getting back to us!

I'm sorry to hear that you have not yet had this resolved.

I'm afraid I am unable to discuss this here due to not having any access to your account or details due to GDPR. I would ask you to get in contact directly and you shall receive a response in due course.

Thank you and have a great day!

Publicado el 21 de febrero de 2020

Dear Team,

In the previous attachment also i have attached and also forwarded them the proof of ownership again the new mail says.

"Checking further into your account, I can see that we are still waiting to receive Proof of Ownership for card xx5875, I kindly ask that you upload this here.

As soon as we have received the documentation, we will be able to proceed accordingly. "


This is the 5th time sending same document. lets see whats next.

Publicado el 21 de febrero de 2020

Again same mail.


Checking further into your account, I can see that we are still waiting to receive Proof of Ownership for card xx5875, I kindly ask that you upload this here.

My reply:

In the attached pdf in 2 nd page of pdf.... I have attached my internet banking statement which shows my debit card number first 4 and last 4 matching with the deposit made card number.. and name in internet banking matching with my internet banking account name.


Can't your team see the 2nd page repatdly giving same reply.



Iam posting total conversations in the interest of future gamblers to avoid scammers.

Publicado el 21 de febrero de 2020

Hello KARTHIK963,

Thank you for getting back in contact.

Should you have sent this information we will be in contact in due course.

You have mentioned, however, that you have sent documents by PDF. If this is the case, please note that due to GDPR we cannot accept documents via email and you must use our encrypted upload feature on the site!

Should you have any issue with this then I would ask you to contact directly and the team will be able to help you.

Publicado el 21 de febrero de 2020

Already uploaded in the link sent yesterday.


Seriously, ur expecting ur team to reply in direct mails.


Thanks for A 2 A by ask gamblers.

Publicado el 21 de febrero de 2020

Hello KARTHIK963,

Thank you for confirming this.

As you have explained that you have already uploaded the required information, the team will be in contact with you directly.

Thank you for your patience at this time.

Publicado el 21 de febrero de 2020

Haha.. patience.
Nearly 30 days

Waiting

Publicado el 24 de febrero de 2020

Hello KARTHIK963,

Thanks again for updating the thread.

In the case that you are in direct contact with us via email, we will respond to you via that channel accordingly.

Thank you for your time.

Publicado el 25 de febrero de 2020

Got a mail On 21 feb..

account has now been permanently closed and your deposits (5,000 INR) will be refunded. Please allow up to 7 working days for the funds to reach you.

Not yet credit ed.. let's see 3 more working days

Publicado el 25 de febrero de 2020

Hi KARTHIK963,

Thanks for getting back to me.

I'm really pleased to hear that you have received a resolution. Should you have any further issues with this then please do not hesitate to contact us directly.

Wishing you all the best!

AskGamblers
Publicado el 25 de febrero de 2020

Dear @karthik963,

Please let us know if we may close this complaint as resolved? Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

We would also like to use the occasion and suggest to player to contact our team and request complaint's reopening in case something goes wrong with their payment/s.

Thank you for your cooperation.

Publicado el 25 de febrero de 2020

Dear team,

As stated earlier. They said they will credit in7 working days already 4 days done not yet credited. Let's close once it is credited.

Publicado el 27 de febrero de 2020

Thanks for the update KARTHIK963. Please do let us know should you require any further assistance.

Publicado el 27 de febrero de 2020

Dear leo vegas team, amount not yet credited

Publicado el 27 de febrero de 2020

Thanks for the update KARTHIK963. Please note that per your comment above, it is still within the 7 working day time frame - in the case you have still not received the funds after this time please do let us know.

AskGamblers
Publicado el 2 de marzo de 2020

Dear @karthik963,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Publicado el 3 de marzo de 2020

Team,

More than 7 working days.. not yet credited

Publicado el 3 de marzo de 2020

Hello KARTHIK963,

Thanks for the update.

As previously advised, we are unable to look into this on a public forum and kindly ask that you contact us directly should you require assistance.

Thanks.

AskGamblers
Publicado el 7 de marzo de 2020

Dear @karthik963,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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