Delayed payment for 12+ business days
Hello.
I come here to hopefully resolve this issue quickly.
I won 50000+NOK on leovegas in June.
Late June I decided to withdraw 50000NOK from my account.
The withdrawal was accepted and processed on June 23rd according to an email I got, after a couple of days verifying my account.
June 30th I was in contact with live chat support at leovegas and inquired about the withdrawal.
I was then informed that the withdrawal was not sent to, or not processed by, their payment organization until the 25th of June.
July 2nd midday, I contacted live chat again to inquire about the withdrawal as I had not yet received my winnings. I was told to send in a list of my account transfers.
I informed the support that the money had only been sent on the 25th and not the 23rd,as per the info given to me by them on the 30th of June.
And then they told me that the money should be in my account within the day.
At the end of the workday July 2nd, I contacted live chat again and was told to send in a bank statement, the transfers on my account, to prove I had not received the payment. I sent the required documents.
July 5th i contacted them again and inquired about the payment and bank account transfer documents, was told they were checking into it and had escalated it to decrease wait time.
July 6th, according to live chat their 'payments division' is still working on the documents i sent.
July 8th I inquire live chat again about verification/check of bank transfers, and they tell me the documents are Invalid and I have to send proper ones.
So 6 days they spend only to tell me my documents were invalid.
I upload correct documents.
2 Days later and still no mail about what is going on or what causes the delay.
What I need is the money in my account.
It has been 16 days since my withdrawal was accepted, but still nothing in my account!
This has taken too long already!
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