Lamabet Casino - Do not respect gambling adiction

Dear Lamabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Dear AskGamblers Team!

Thanks for informing us regarding the complaint.

We contacted you via email about this situation. We are waiting for your response.

I am waiting for casino reply and neither the casino or the VIP manager respond to me!

Hi Dear AskGamblers Team!

Having studied the situation in detail, I want to inform you that the player's account was suspended on October 22, 2024, 22:02:24 per UTC time.

That is, from that moment on, the player could not make any bets or deposits. 2024-10-23 07:16:08 per UTC time the player's account was permanently closed without the possibility of reopening.

Unfortunately, we did not find any evidence that the player reported her gaming addiction to us in June 2024. Of course, this fact can be confirmed by checking the correspondence history.

Also, we would like to add that we strictly follow the rules of responsible gaming and as soon as we are notified of gambling problems, the player's account must be closed without the possibility of reopening.

However, we apologize for any negative experience and we are grateful for any feedback as it allows us to become better.

If you have any other questions - we will be happy to answer them.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Lamabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed.

We thank both parties for their cooperation.