Queja #14 JustCasino

Withdrawal to late and no answer from live chat

Por Knut henrik T.

hace 5 meses

I have been waiting for my withdrawal to be accepted and have talked with the live chat and they promised within two days and now that it has gone 3 days they don't answer anymore and is supposed to be a legit site.

I have more withdrawals too but can only take an amount at the time and the customer service doesn't answer and they call it a live chat.

Casino en conflicto JustCasino

Motivo Pago retrasado

Cantidad kr40500

Discusión

Knudi

• Noruega

hace 5 meses

The Update is that they took all the money and left 500Nok

AskGamblers

• Support Team

hace 5 meses

Dear JustCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Knudi

• Noruega

hace 5 meses

They just stop the chat

Knudi

• Noruega

hace 5 meses

They just send this and end chat

Estadísticas de quejas de JustCasino

Resueltas 3 / 4

Cantidad promedio $2,080

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

JustCasino Quejas

Ver todas las quejas contra este casino.

Delayed Payment and Unclear answers

I’m really so disappointed, I’m loyal member at justcasino, my account is also fully verified, and I had before successful withdrawals.

I considered this casino as one the best casinos and I gave them before positive feedback.

For the last 2 withdrawals equal 1100 usd ( 605 + 495 ). They delayed the payment and the status still “Pending”.

I did my best and send them emails , I also had 100’s of chats with their support and as usual the same answer ( security check ).

I’m so sad really because I like to play at justcasino and I advised them to be very transparent and tell the truth for people when they will pay them.

Please see attached

1- accepted withdrawals

2- pending withdrawals

3- my User ID there

4- my positive review

5- my verified profile

Seriously I can not find one single reason for delaying the payment and I’m very very sad how comes justcasino delaying the payment for no reasons , I again advise them to be honest and just tell the customers when they will pay them

It’s clearly mentions as long as your profile is verified then any withdrawal should take up to 2 business days maximim , this is not happen now.

Please send me my money and let me play again as before without headache

Resuelta

$1,100

I have not received my winnings please help

I deposited $200 through Interac to this casino, and I ended up winning $4140 I got the email that my account was verified, and I asked different agents, and they said my account was verified and they say their payout is 1-2 days, and it has been over two business days and I have not gotten anything. Can you guys please make this right? My account email on just casino is < removed >

Resuelta

$4,140

JustCasino - The casino does not withdraw funds

Hello! On June 23, I made a deposit in rubles via cryptocurrency (litecoin), all methods of depositing/withdrawing funds worked. On June 25, having decided to put funds on withdrawal, I found that all withdrawal methods were abruptly disabled without warning, leaving only credit cards. I contacted the support service and was asked to put a withdrawal of funds on the card, which I did. After waiting 14 days, the withdrawal was canceled. I contacted the support service again, to which I was told that they had problems with card payments.
I asked them to withdraw funds to cryptocurrency on their own or convert rubles into dollars or euros (all payment methods work there). The casino does not meet halfway and asks you to withdraw funds only to the card.
According to their rules, withdrawal of funds is possible in the same way as the deposit was made. After reading other complaints, I realized that withdrawal to cards in Russia are simply not possible now.
Please help me find a solution to the problem. I ask the casino to either transfer funds to my crypto wallet on its own (I will give you the wallet number) or convert rubles into dollars or euros.

Resuelta

руб.26,000