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Jackpot City Casino - Account blocked when I tried to make a withdrawal

SIN RESOLVER
Información sobre las quejas
Casino en conflicto Jackpot City Casino
Motivo Reembolso rechazado
Cantidad $ 545
Publicado el 24 de agosto de 2021

I have contacted support several times now & continue to hear different feedback each time. I have deposited a lot of money with Jackpot Casino over the last week, and a few days ago I tried to make a withdrawal & was later told that I would not receive it because I had previously cancelled my account with Spin City Casino (I didn’t like playing there because the games keep freezing and zero wins made me suspicious) not realizing they were affiliated. I then created an accounted with JPC Casino and they did not tell me anything as I continuously made deposits and enjoyed playing, I even contacted support a few times and nothing was mentioned after they verified my identity… you’d think this would be a good time to tell me I can’t play there, right? The casino had no issues taking my money knowing they had zero intention of paying me out if I won. This is truly disappointing to realize that I have become a victim of a scam.

The casino support told me I would not receive my withdrawal payment, but said I would be refunded the moneys that were deposited while I played. I am still waiting to hear back & I have been blogging about my experience in hopes that my misfortune may prevent anyone who follows me from ever falling for the same scam that I did.

I would like an answer ASAP. When will I receive my refund?


< full name removed >

Sent from my iPhone

AskGamblers
Publicado el 24 de agosto de 2021

Dear @Annick75,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Publicado el 24 de agosto de 2021

I deposited a total of $545 and tried to withdraw $100 & was denied. They claim I will receive the amount deposited ($545), They have not done so yet & will not reply to my emails.

Publicado el 28 de agosto de 2021

Well, I have contacted JackpotCity Casino every single day & they guaranteed me that I would receive my refund and they failed to do so. I have attached a few clips of the conversation. I have screenshots of every conversation with live support. Very disappointed.

Jackpot City Casino Quejas

  • 10 de 48 Resuelta
  • 4 días Promedio de respuestas
  • 1 semana Duración media de la queja
  • 5,973 USD Importe medio

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