Heats Casino - Account blocked without explaining

Hello,

We have emailed you information regarding this user.

Kind regards,
Heats Casino

What exactly have you emailed? i never received an email from you. I am still waiting for a refund of remaining balanc­e,a­ppr­oxi­mately 1200EUR.

Dear Askgamblers,

Thank you for your response via email. As previously mentioned this user presented high financial risk and AML concerns. Under our AML policy it is clear that the way this user distributed funds in and out of our casino is a clear breach of our terms and therefore we have removed the funds and have blocked the account.

Here is the link to our policy https:­//h­eat­sca­sin­o.c­om/­pag­e/A­ML-­Policy/

Kind regards,
Heats Casino

I made first deposit with card and after couple of days withdrawn via crypto( i didnt know i cannot withdraw via crypto, no one told me that, i withdrawn via crypto, because its much faster. Than after 3-4 days I have made another deposit via card and than started problems with Heatscasino, they have blocked my account for the first time. I came to live chat and explained them situation. After my explanation they have unblocked my account. Than after couple of days they suddenly blocked my account once again without explanation. Now my account remains blocked and there is still approximately 1200EUR.
If they dont want me to withdraw funds via crypto, than they should warn me about, but instead they blocked my account and confiscated my funds.If they told me that I cannot withdraw via crypto, of course i wouldnt. I am new in casino world, i dont know all the rules, they are the one who should advise me how to act in certain situation.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Heats Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.