Greenluck Casino - Greenluck has closed my account with funds

Dear Greenluck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi AskGamblers,

No responses from either casinos to me.

Dear all,

Kindly be informed that we are checking with relevant department and we would get back to you as soon as we have any news from them.

Best Regards
Greenluck Team

Still nothing, no responses to emails etc. Both Greenluck and Cazeus.

Dear Swest73,

Thank you for your patience.

Kindly be informed that in order for us to continue with manual withdrawal of your remaining balance, we would need your crypto address, please note that the screenshot that you had sent us we are not able to see the crypto address or the type of the crypto. Please send us your crypto address and the type (DOGE , XRP or which ever you are sending us ).

Best Regards
Greenluck Team

I have already sent you the email with crypto address 21st of December. I just did it again.

Dear Greenluck Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hello AskGamblers,

I can confirm that this balance is complete and paid out on our side to the address he provided

Best Regards
Greenluck Team

I can confirm I have been paid from GreenLuck casino, thank you for that. I would like to ask how should I proceed with Cazeus casino which is same company and I have sent them the same address but haven't heard back from them. I have 2840€ in my account there.

Hello SWEST73

Thank you for confirming. Regarding Cazeus Casino we are not affiliated with this brand in any way so I would suggest reaching out to them separately as it is not one of ours.

Best regards,
Greenluck Team

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.