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Golden Star Casino - Delayed Paymant of 5k Euros winnings

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Información sobre las quejas

Casino en conflicto

Golden Star Casino

Cantidad

€ 5000

Publicado el 18 de abril de 2023

Hello there Ask Gamblers :)

I play at Golden star Casino since months and my profile is fully verified.

On 13.04.2023 I made a withdrawal request of Euro 5000 and since then the withdrawal is pending. Already contacted the casino and the only answer I get is to wait cause they have for the moment much winners and they need time to pay out. but in the own Terms and Conditions of the casino is standing that the pending time of one withdrawal is from 0-24 h and in my case is taking much much longer. I did not had any bonus to wager or anything else. I have Chosen this casino because the promote very fast withdrawals and this is always a big plus for me, but in my case there is no fast withdrawal just waiting and waiting to get my winnings.

Thanks and hope to find here a solution

AskGamblers
Publicado el 20 de abril de 2023

Dear Golden Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 21 de abril de 2023

I keep writing with the support of the casino and every day i get the same answer! i have to wait cause for the big winnings it takes more time! what big winning? I deposited at Dama casinos like Golden Star more than 20000 euros!
They seems they dont care about complaints!
well still hoping that they will at least reply here for a solution
Thanks in advance

Publicado el 24 de abril de 2023

Dear AskGamblers Team and BENJI039,

We are sorry for a delay. Sometimes withdrawals can be processed longer than usual. We do not delay payments on purpose.

Player's cashout has already been processed on our side, and the status of the transaction is successful.

We believe this complaint can be marked as resolved.

Thank you in advance.

Publicado el 24 de abril de 2023

Dear Ask Gamblers Team, dear Golden Star

Yes thats true, my withdrawal was approved today and for that i have to give a big Thank You to the VIP manager Kevin who made all what he can to resolve this case as soon as possible!
The casino should be proud to have agents like him who are so profesional and always take care of the costumers.
Thank you Ask gamblers for your help :)
This complaint is resolved :)

AskGamblers
Publicado el 24 de abril de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Golden Star Casino Quejas

  • 23 de 23 Resuelta
  • 1 día Promedio de respuestas
  • 6 días Duración media de la queja
  • 5,620 USD Importe medio

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