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Golden Star Casino - They say the process of verification will take about one hour

RESUELTA

Información sobre las quejas

Casino en conflicto

Golden Star Casino

Cantidad

$ 2016

Usuario inactivo
Publicado el 23 de enero de 2022

My 2016$ is being delayed. They have admitted it's being delayed.

I have submitted all required documents, all documents have been successfully verified.

They still delay my payment. They say "sometimes delays occur" my payment has been verified and my documents such as ID and proof of address has been verified.

They still delay my withdrawal. They say the process of verification will take about one hour.

Publicado el 24 de enero de 2022

Hello, SPENCERH !

We would like to share some good news with you.

Your withdrawal request has been already approved at 03:05 UTC January 22, 2022. Actually, the funds were transferred to your bank account by our financial department two days ago.
However, such transfers could take up to 3-5 bank working days to be completed from the bank side.

In this case, you just should wait a bit more for the crediting of your winnings to the bank balance.

Thank you for understanding!

Sincerely,
Golden Star casino team

Usuario inactivo
Publicado el 24 de enero de 2022

No, that's not how interac e transfers work, I have not recieved the email nor the password to deposit the money. I only got a email saying they will be sending the interac e-transfer and password and I've not received it.

Usuario inactivo
Publicado el 24 de enero de 2022

Interac e transfers are deposited instantly after getting the email from interac and entering the password, it can take up to 30 min to receive the email and in some cases one hour. I would need the password to deposit the money to my bank account so where does this line up with what you just said? None of what your claiming is even relevant.

Publicado el 24 de enero de 2022

Hello, SPENCERH !

Thank you for your fast response!

We would like to remind you that we have been already sent the funds to your bank at 03:05 UTC January 22, 2022.

Please take into account, there is no password which must be provided by us.
In case players haven't received it, they usually contact Interac support to get the password for the proceeding of the transaction.

If you have any additional questions feel free to contact our support team via email: suppor­[email protected]­old­ens­tar­-ca­sin­o.com - we work 24/7 and will be more than happy to help you.

Sincerely,
Golden Star casino team

Usuario inactivo
Publicado el 24 de enero de 2022

Gigadat provides the password and you guys know the password. Secondly that is a lie about contacting interac and I have proof that's a lie because it says in the email specifically Not to contact interac, they will not be able to help you. I have not yet received the email to accept the email money transfer and I still haven't received the password needed to accept and deposit the money.

Publicado el 24 de enero de 2022

Hello, SPENCERH !

Thank you for your fast response!

We would like to inform you that your withdrawal has been already transferred for the additional checking to the payment provider to make sure that everything worked correctly.

The withdrawal is currently processing on the payment provider side and it should be processed in 1-3 business days.
In this case, you just should wait a bit more for the crediting of your winnings to the bank balance.

Don't worry, if there are any problems, we will contact you via email.

If you have any additional questions feel free to contact our support team via email: suppor­­[email protected]­g­o­ld­­ens­­ta­r­-­ca­­sin­­o.com - we work 24/7 and will be more than happy to help you.

Sincerely,
Golden Star casino team

Usuario inactivo
Publicado el 25 de enero de 2022

I'll update when I get the deposit email

Publicado el 25 de enero de 2022

Hello, SPENCERH !

Thank you so much for understanding!

We are glad to hear that and will wait for any news from you :)
Let us know when you receive your winnings.

If you have any question do not hesitate to contact us via live chat or email: suppor­­­t­@­g­­o­­ld­­­en­s­­­ta­­r­-­­ca­­­s­in­­­o.com .
Our support team works round the clock and will be more than happy to help you.

Sincerely,
Golden Star casino team

Usuario inactivo
Publicado el 25 de enero de 2022

I got my money deposited , thank you

AskGamblers
Publicado el 25 de enero de 2022

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Golden Star Casino Quejas

  • 21 de 21 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 5,537 USD Importe medio

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