Golden Star Casino - Delayed Paymant of 5k Euros winnings

Dear Golden Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I keep writing with the support of the casino and every day i get the same answer! i have to wait cause for the big winnings it takes more time! what big winning? I deposited at Dama casinos like Golden Star more than 20000 euros!
They seems they dont care about complaints!
well still hoping that they will at least reply here for a solution
Thanks in advance

Dear AskGamblers Team and BENJI039,

We are sorry for a delay. Sometimes withdrawals can be processed longer than usual. We do not delay payments on purpose.

Player's cashout has already been processed on our side, and the status of the transaction is successful.

We believe this complaint can be marked as resolved.

Thank you in advance.

Dear Ask Gamblers Team, dear Golden Star

Yes thats true, my withdrawal was approved today and for that i have to give a big Thank You to the VIP manager Kevin who made all what he can to resolve this case as soon as possible!
The casino should be proud to have agents like him who are so profesional and always take care of the costumers.
Thank you Ask gamblers for your help :)
This complaint is resolved :)

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.