GGbet Casino - Much more long time waiting for withdrawals than usual

Dear @jeshuchi,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hello, im having total amount of pending withdrawals are: 390€.

Dear @jeshuchi,

Thank you for reaching out and sharing your concerns. We completely understand how important timely withdrawals are, and we truly appreciate your patience.

We have checked your transactions, and they are all in order. Currently, they are in "New" status, which means they are awaiting review. While in this status, the funds remain visible in your balance, allowing you to use them for bets. However, please be aware that if your available balance exceeds the withdrawal amount, the request may be automatically canceled.

Once your withdrawal request is approved, its status will change to "Processing." You can track this update in the Transactions tab. Processing times may vary depending on regulatory requirements and internal procedures, as each transaction is reviewed individually to ensure security and integrity.

We completely understand that waiting can be frustrating, but please rest assured that we are doing our best to complete the process as quickly as possible. We appreciate your patience and kindly ask you to allow some more time while we finalize the review.

Thank you for your patience.

See...
This is the only kind of respond i got from this casino/sportsbookie. They are going to keep our withdrawals pending as long as possible. So that players will lose patient and lost all winning money.

In any case, we are living in 2025, even in 2005 not many casinoes need 5 days to process a withdrawal request. Special when account is fully verified and player just have normal activities as usual.

I expect this casino will keep the winnings for at least 30 days. For that reason, im giving this casino very bad review on every review platforms. 0/5 stars.

Dear @jeshuchi,

We completely understand your frustration and appreciate your feedback. We assure you that there is no intention to delay withdrawals unnecessarily. Every transaction is processed individually, and in some cases, additional verification steps may be required for security reasons. This is done to ensure the integrity of all financial operations and to comply with regulatory requirements.

We understand that waiting can be frustrating, and we truly appreciate your patience. Please rest assured that your withdrawal is in progress, and we hope you receive your funds as soon as possible. If there are any updates, we will notify you immediately.

We are here to assist you.

Again an useless respond, without any timeframe or expecting date.
Ofcouse it is frustrating, should i be happy having to wait and contact everyday regarding this matter??

and this time it's your fault, there are something wrong with your systems. More people like me are complainting, we have same problem, same story, in same period of time. So, stop saying copy & paste that "Every transaction is processed individually, and in some cases, additional verification steps may be required for security reasons".
Stop blaming, just pay out as what a sportsbooker must do. Stop saying "as soon as possible", your "soon" can be weeks or months, if we dont say anything..

Dear @jeshuchi,

We completely understand your frustration, and we’re really sorry for the inconvenience this is causing. Please know that your withdrawal request is being processed, but as per section 8.3.1 of our terms, processing times can vary depending on the necessary security checks and internal procedures.

We know waiting without a clear timeframe is frustrating, but these checks are in place to ensure the security of all transactions. Your case is not being ignored, and we’re doing our best to get this resolved as soon as possible.

We truly appreciate your patience, and if you have any further concerns, please don’t hesitate to reach out.

Dear GGbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear @jeshuchi,

After reviewing your account and transaction history, we can confirm that two of your withdrawal requests were canceled due to a drop in balance. This happened because, after creating the withdrawal requests, you continued to place bets, which caused your balance to fall below the requested withdrawal amount.

However, we can see that you have successfully created new withdrawal requests, and these have been processed without any issues.

Please ensure that when making withdrawal requests, you avoid placing additional bets until your requests have been confirmed, as this can affect the processing of your withdrawals.

If you have any further questions or need additional assistance, feel free to reach out.

Best regards,
GG.BET Team

Dear @jeshuchi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.