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Quejas de casino

Free spins not credited

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Por SADSAM11
hace 2 años

Dear,

I have an account on GGbet casino and they offered me 55 free spins on a joker Stoker slot. I am from India region, I have deposited according to the criteria. My free spins is showing available, when I am searching the slot, this slot not exist on this site.

To know the reason of this I had communicated with support, they told slot is not available for your region. I have already given all information while registering on the site, still I accepted that they decided to transfer spins on another slot.

I have claim this offer on 17-nov-2023, and from that day I am contacting every day with the support about inquiring my issue, every day they said wait for update, and they also said that there is no time frame, so without any single fault they waiting me for the spins, and I have deposited because of that promotion only, and I am now afraid that will they gave me my free spins or not, because they do not give me one single confirm answer. Live support agent don't have any department related information & they said you have to talk only with us.

That is why I request you to please look into this matter, think once that why this issue getting more than 4 days to resolve? Their answers not acceptable, please I want to know at least time to wait. Your support giving me some positives towards fair gambling.

Casino en conflicto GGbet Casino
Motivo Bono no concedido

Discusión

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Just thanxx to askgamblers,your one complain publishing works, they immediately give me spins after you published my complain, you done it what I can't in 4 days. Thanxx
User name
Hello,

Since Endorphina is not available for India, the free-spins will be transferred to the game Hot Triple Sevens.
The support will additionally notify you.

Kind regards

Estadísticas de quejas de GGbet Casino

Resueltas 67 / 67
Cantidad promedio $3,279
Duración media de quejas 9 días
Tiempo de respuesta promedio 1 día

Screenshot

GGbet Casino Quejas

Ver todas las quejas contra este casino.
Ggbet delayed payment
Hello I need to file a complaint against ggbet for delayed withdrawal.
I placed my withdrawal on 14th may and withdrawal not received till now.
Their support is replying same thing everytime.
Withdrawal processed by them but I didn't received it till now.
My id 81868919.

My withdrawal reference id :- e1adeadf-0548-4f15-84be-27bf4fbe8b01.
Status rejected Rechazada
₹15,540
Payment overdue
GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 4 days and still counting without it be paid. Whenever I chatted with their support their response are always the same excuses, I have waited enough now I am afraid that I might lose my money if care is not taken, I have tried all I could for them to pay me my money still they never.

When I go through their terms and conditions it was stated that withdraw only takes 24 hours, however my withdrawal has long exceeded.

Below are the screenshot of their response concerning the issue.
Status solved Resuelta
$66
Withdrawal transactions

I have problems with my withdrawal transactions.

They have already been successful several times, even though I did not receive the funds in my wallet.

They have told me the funds will arrive shortly, but the funds are still missing

It's already been a few days since I have been complaining about this and no action has been taken.

Receipt no.

fb013018-0c6b-40e1-a08a-8367153fbf9e

12468e83-ab0a-4d23-bb23-f7ed80051dfe

My gcash number 09456773178

Status solved Resuelta
₱4,000
Withdrawal requests remain unprocessed despite 1000 USDT limit compliance and repeated technical reasons

I am filing this complaint against GGbet Casino regarding my account which has been placed under a betting limit, making me unable to open the live chat window and contact support.

Account details:

< personal information removed >

• Account ID : 77111155

Current situation:

• My account has fully completed KYC verification and all turnover/wagering requirements.

• On March 31, 2026, after winning several bets on the same day, my account was immediately placed under a betting limit.

• I am completely unable to open the live chat support window.

• I submitted a withdrawal request for 2000 USDT on March 31, 2026. However, on April 1, 2026, the withdrawal was rejected with the reason “technical reasons”.

• Since then, I have made multiple additional withdrawal attempts, all of which were also rejected. The withdrawal IDs are as follows:

b2e8691e-c987-4e02-8b41-b5b01ffab9f7

8a4aed6c-5cb8-448d-9267-efc771153f81

3d824bac-693a-45c2-958c-1fd48262e99e

894012e5-66cc-4030-83f7-75da425c2d33

293fedee-436f-4318-b8c0-9fd982435256

• I have initiated multiple withdrawal requests, each strictly under the 1000 USDT per transaction limit. However, none of these withdrawals have been processed or paid out.The withdrawal IDs are as follows:

a737d308-a954-4d0c-a0b9-73555af85f97

83d81605-8f56-4a43-8f01-ad5764fdb3cd

3b0771df-4cd9-46a6-85ee-13857e8f3cbd

cf2f3310-3f62-4d37-86bb-46f55dd77bce

235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

50a45683-13aa-4375-a9ef-833403da7a03


I have already contacted [email protected] multiple times via email, requesting the immediate processing of my withdrawal, but have received no resolution or clear timeline to date.

My demand: I request that GGbet Casino immediately:

1. Process all withdrawal requests I have initiated and ensure the remaining funds are fully paid out.（7404USDT）

2. Provide a specific and concrete timeline for when the withdrawals will be received, rather than dismissing the issue with vague “technical reasons”.

I have attached the following evidence:

Current balance

Live chat error message

Withdrawal request confirmation

The latest support email received on April 2, 2026 (claiming “being processed” with no action)

Copies of all previous emails sent to [email protected]

I look forward to a prompt resolution through the AskGamblers Casino Complaint Service.

Chart Pointer
65h Restantes
$9,404
Withdrawal 2700 euro

Hello AskGamblers Team,

​I am filing a complaint against GG.BET (Account ID: 77235563) regarding a systemic delay in withdrawals. My account is fully verified.

​In late February, I attempted to withdraw 450 EUR twice (Visa/Bank), but after 3 weeks of no action, I was forced to cancel and try a smaller amount. On March 11th, I requested 50 EUR via Skrill (Transaction ID: 89e8795a-8ef1-4fcb-b2a5-33746811ec6d), which has been stuck on "New" status for 13 days.

​Support confirmed on March 21st (Janice) that there are "NO issues" with my withdrawal, yet it remains unpaid. I have pro-actively provided proof of ownership for my ePay.bg and Skrill accounts. I believe the casino is intentionally stalling my 2700 EUR balance.

​I request your assistance to help me receive my funds.

​Regards,


Chart Pointer
17h Restantes
€1,500
Unreasonable withdrawal delay and shifting responsibility
I am filing this complaint against GG.BET regarding a withdrawal of approximately $1,000 USD that has been delayed for over 10 days without a valid explanation.

Detailed Timeline:

March 1st: I requested a withdrawal via Binance Payout.

March 3rd: After the initial 48-hour window, the status changed to "In Progress."

March 4th: Customer support informed me that the funds were sent to the payment provider. They stated a firm deadline of March 9th, 23:59 UTC for the funds to arrive.

March 10th (Present): The deadline has passed. Support now claims the delay is due to "technical reasons" and cannot provide any specific timeframe for resolution.

The Issue:
I have been a loyal and active user of GG.BET for three years. I have completed all necessary KYC procedures, and my account is in good standing. Both live chat and email support continue to provide scripted responses, blaming the "payment provider" while offering no proof of the transaction or a concrete solution.

As a veteran user, I find this "technical issue" excuse unacceptable. The lack of transparency and the failure to meet their own stated deadlines is deeply concerning.

Desired Outcome:
I request GG.BET to immediately process my withdrawal
Status solved Resuelta
$1,000
Delay withdrawals since 27Feb
Hi I would like to formally file a complaint regarding my withdrawals, i just came back to this casino since last 2024. Before withdrawals usually takes 1-2 days but now its more than 3days already and I haven't received my winnings yet. I am worried that they will delay more since I recently came back and won.

Transaction ID 169c8961-14e5-4c89-bc58-e7c2b9432d5b
Status solved Resuelta
₱11,000
Unjustified 4 day withdrawal delay on a fully verified account
I have 3 active withdrawals totaling 900 EUR that have been stuck in 'New' status for over 4 days. My account is fully verified, but support continues to provide generic templates and refuses to escalate the matter to a supervisor or provide a specific timeframe. One agent (Henry) claimed the funds were 'prepared for transfer' via email, yet the 'Cancel Transaction' button remains active in my profile. This delay is unacceptable for a verified player.
Status solved Resuelta
€900
Long delay

I initially won 12 million HUF and requested a withdrawal to my bank card.

The system automatically split the amount into 175,000 HUF transactions.

None of these withdrawals was paid.

The casino then requested income verification.

As I am unemployed and played with my own funds, I could not provide such document.

Support advised me to use another withdrawal method.

I continued playing ,and my balance increased to approximately 50 million HUF.

I later requested withdrawals to Skrill and crypto.

I received:

- 850,000 HUF

- 375,000 HUF

- 95,000 HUF (Skrill)

After this, the casino limited withdrawals to 375,000 HUF per transaction.

Currently, I have multiple withdrawals pending:

- 4 crypto withdrawals of 375,000 HUF each since February 17

- 4–5 Skrill withdrawals pending for over 24 hours

My account is fully verified.

Support only sends generic replies and provides no timeframes.

The issue has been ongoing since January 31st.

I request AskGamblers’ assistance in resolving this case and obtaining my pending withdrawals.

Status solved Resuelta
Ft48,000,000
Delayed withdrawal request with the same method
Dear ggbet & askgamblers team. I’m making a complaint because my withdrawal still has not been sent. I have only been positive about GGBet and have rated them 5 stars in the past, but this time I have not received my payout within the usual timeframe. I am fully KYC verified, and I only deposit and withdraw through Skrill. All my previous withdrawals were processed & sent within 24hours. But this time it has been 3 days and my transaction has still been flagged as NEW. This is very uncommon and I am starting to think it is because I'm trying to withdraw a larger amount than usual, 1000$ to be exact. I am getting worried about not getting paid out since all the other transactions I have done took a maximum of 48 hours. I would like to get this resolved asap & keep playing on ggbet as before. I respect the internal procedures but there is no way, that the transaction is taking that long, especially when I used the same method as before. Transaction ID: 24fc8c7c-4072-406c-b0a7-2c066ad64429

Sincerily, Michal K.
Status solved Resuelta
$1,000
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