Dear,
I have an account on GGbet casino and they offered me 55 free spins on a joker Stoker slot. I am from India region, I have deposited according to the criteria. My free spins is showing available, when I am searching the slot, this slot not exist on this site.
To know the reason of this I had communicated with support, they told slot is not available for your region. I have already given all information while registering on the site, still I accepted that they decided to transfer spins on another slot.
I have claim this offer on 17-nov-2023, and from that day I am contacting every day with the support about inquiring my issue, every day they said wait for update, and they also said that there is no time frame, so without any single fault they waiting me for the spins, and I have deposited because of that promotion only, and I am now afraid that will they gave me my free spins or not, because they do not give me one single confirm answer. Live support agent don't have any department related information & they said you have to talk only with us.
That is why I request you to please look into this matter, think once that why this issue getting more than 4 days to resolve? Their answers not acceptable, please I want to know at least time to wait. Your support giving me some positives towards fair gambling.
