GGbet Casino - Delay with withdrawal request 3300usd

Dear
@rr1sk,

We understand your concerns and appreciate your patience while we work on processing your withdrawals. Each transaction is reviewed individually, and processing times may vary depending on security checks and regulatory requirements. Unfortunately, we cannot influence the exact timing of the withdrawal process, but we assure you that your transactions are being handled accordingly.

At this time, your account is undergoing a verification process, which is a standard procedure to ensure compliance and security. As a result, all withdrawal requests have been temporarily placed on hold. To proceed with your verification, we kindly ask you to submit the required documents: A selfie holding your ID and a note with your user ID.

Once we receive and verify these documents, we will be able to continue processing your withdrawals. Please submit the requested documents at your earliest convenience so we can assist you as quickly as possible.

Thank you for your cooperation and understanding.

To the Ask Gamblers Support team:

Kindly keep this complaint thread active as the matter is still ongoing. Thank you.

To GGbet Casino:

I've settled my KYC years ago, submitted the required IDs, cards, and selfies as you said. However, after winning my games and decided to withdraw my money, you suddenly need me to re-submit another set of documents?

It's hard to admit but this is my worst within the past-years of my gambling experience, waiting 10days for 69.87USD payout and being unable to tell the time-frame of a single withdrawal is frustrating for your players.

Anyway, I've already submitted the documents you're asking for and I hope we settle this soon.

Uploaded screenshot is a proof of verification documents I have sent years ago, including the latest ones. Thank you.

Dear
@rr1sk,

We sincerely appreciate your trust and understand your concerns regarding the situation. We regret that you had to go through additional verification, especially after already completing the process.

Please rest assured that all requests for additional documents are made solely for your security and in accordance with our internal procedures. This is a necessary step to protect your funds and comply with international financial security standards.

At this moment, your account has been successfully verified, and your transactions have been resumed. We understand that waiting can be frustrating and apologize for any inconvenience caused. Please be assured that all your withdrawals are being processed and will be credited to your account as soon as possible.

Thank you for your patience. We are doing everything possible to resolve the situation as quickly as possible.

To the Ask Gamblers Support team:

Kindly keep this complaint thread active as the matter is still ongoing. Thank you.

As of yesterday, my issue with the KYC was settled.

13 days passed, 0 out of 43 withdrawal slips assisted. My money is still hanging.

Dear
@rr1sk,

Thank you for the update, and we appreciate your patience throughout this process.

We’re glad to hear that your KYC verification has been successfully completed. However, we truly understand your concern regarding the pending withdrawals — and we’re genuinely sorry that this situation is causing frustration.

Please rest assured that your case is still being reviewed, and our finance team is working to process your requests as quickly as possible. All 43 withdrawal slips are being handled in accordance with our internal procedures and in the order they were received.

We understand how important this matter is and will make every effort to finalize it as soon as possible. Thank you for your continued patience, and we will keep you informed of any progress.

Best regards,
GG.BET Team

Still unpaid, keep the thread open.

Same response from GGbet website support asking me to be patient. Its 14days already. 43 withdrawals still unpaid.

Dear
@rr1sk,

Thank you for your message. We fully understand your frustration — waiting this long can be extremely upsetting, and we sincerely apologize for the inconvenience.

Please know that each withdrawal request goes through a series of checks to ensure the security and compliance of all transactions. These procedures are standard and sometimes require additional time depending on individual circumstances.

We realize this may not be convenient, and we assure you that our financial team is doing everything possible to speed up the process.

Thank you for your patience and understanding. We will keep this matter open and continue to monitor it closely.

Best regards,
GG.BET Team

To the Ask Gamblers Support team:

Kindly keep this complaint thread active since I'm still unpaid by GGbet. I've been receiving the same response from GGbet to be patient.

I'm keeping an eye to my withdraws and I'm checking it every 12hours. Still nothing. Still unpaid by GGbet. At this point I'm doubting GGbet if they still have plans on paying me.

This is the worst gambling experience for me, we're already living in 2025 to have this kind of service I would say..

0/43 withdrawals assisted. 15days passed. Its already april 5th, which is exactly 2weeks waiting.

It's the 15th day now. Still no processed withdrawal. Now im having 2nd thoughts if GGbet has plans on paying me.

I went on a gambling site to entertain myself, risk my money and double if it can. After I won while having fun, and now I wanted to withdraw, they can't give my money back? Is this what a gambling site is supposed to be doing?

@Askgamblers team, please keep this thread open. This casino is getting more suspicious every day passing by.

Still unpaid. I feel hopeless. At this point I don't really know if they still have plan on paying me. What an experience. :(

Dear @askgamblers please keep this thread open and lets see if they can save the casino's reputation.

Dear
@rr1sk,

Thank you for your continued patience and for bringing your concerns to our attention. We understand how frustrating the situation must be, and we want to assure you that we are doing everything we can to resolve this matter as quickly as possible.

After reviewing your account, we can confirm that 5 of your withdrawal requests have already been successfully processed. The remaining requests are still in "New" status and are awaiting their turn for processing. We kindly ask for a bit more time as these are being reviewed by our Financial Department.

Please ensure you check your account for any updates, and if you haven’t received the funds yet, there may be delays on the payment provider’s side or additional verifications needed. If you have any further questions or concerns, don’t hesitate to reach out.

We appreciate your understanding and hope to resolve this situation promptly.

Best regards,
GG.BET Team

Greetings, I confirm the successful withdrawal of 5 slips. However, its only 5 out of 50 withdrawal slips that is settled.

and also, do I need to wait for 15days per 5 withdrawal slips to be processed? This is really frustrating on my side.

@Askgamblers team, please keep this thread open as it it still ongoing. Thank you so much.

Dear
@rr1sk,

Thank you for your update. We understand how frustrating this situation can be, and we truly appreciate your continued patience.

We’d like to inform you that as of now, 14 of your transactions have already been successfully processed. Please kindly check your account balance for confirmation.

All remaining withdrawal requests are being handled in the order they were received, and our financial team is working hard to process each one as quickly as possible. We assure you that no request is ignored, and each transaction will be reviewed in turn.

We appreciate your understanding and will continue to monitor your case closely. Please feel free to reach out with any updates or concerns in the meantime.

Best regards,
GG.BET Team

Good day, I can confirm that some of my withdrawal has been processed. However, its not 14 of them. Only 11 transactions has been processed.

Uploaded screenshots is to prove that only 11 transactions has been completed.
Comparing it to the screenshots I sent on the 1st day, only the transactions with yellow line has already been processed. This screenshots proves that I'm stating facts.

@Askgamblers team, please keep this thread open since it is still ongoing. This is highly appreciated!

Dear
@rr1sk,

Thank you for your message and for providing additional details.

We’ve carefully reviewed your withdrawal history, and according to our records, a total of 14 transactions have been successfully processed between March 25, 2025 and April 8, 2025.

We kindly ask you to double-check your account or payment method once again, as all 14 transactions are marked as completed on our end.

That said, we absolutely respect your concern and appreciate the screenshots you've provided — your feedback is important to us. Our team will continue monitoring the remaining withdrawals and keep working to ensure they’re processed as quickly as possible.

Thank you again for your patience and understanding.

Best regards,
GG.BET Team

Hi, I confirmed some settled withdrawals. However there's still 35 withdrawals slips that are not entertained. I hope this get settled soon.

@Askgamblers team, please keep this thread active since its still on going and I'm closely monitoring all withdrawal slips.

Dear
@rr1sk,

Thank you for your update.

Please rest assured that we are also closely monitoring the status of your remaining withdrawal requests and will continue to do so until each one is resolved. Your case remains a priority for us, and we appreciate your cooperation and patience throughout this process.

Once again, thank you for your understanding — we’re here to support you every step of the way.

Best regards,
GG.BET Team

20 days in, 24 withdrawals still not processed.

I'm monitoring transactions carefully and still waiting for all of it to be processed. I don't know how long it will take.

@GGbetCasino I hope all of this get settled fairly.

@Askgamblers Team, please keep this thread open since this case is still ongoing. Thank you so much.

Dear
@rr1sk,

Thank you for your message and for staying in touch.

We’ve carefully reviewed your case and can confirm that more than 29 of your transactions have already been successfully approved. Currently, we see 18 transactions still listed as “new” and awaiting processing.

Please rest assured that all withdrawal requests are being handled in the order they were received, and the remaining ones will be processed as soon as possible.

We truly appreciate your patience and understanding throughout this process. If you have any further questions, feel free to reach out — we’re here to support you.

Best regards,
GG.BET Team

Greetings, I confirm partial settlement of my withdrawals. As of today, there are 10 withdrawal slips left to be processed.

I'm monitoring this closely and I hope all of this will be settled fairly.

@AskGamblers team, please keep this thread open since the issue is still on going. Thank you so much.

Dear
@rr1sk,

Thank you for the update, and we truly appreciate your patience throughout this process.

We’re pleased to inform you that almost all of your withdrawal requests have now been successfully processed. As of now, only one transaction dated April 14, 2025 remains in "pending confirmation" status — all others have been completed.

We’re continuing to monitor this final transaction closely and will ensure it is processed as soon as possible.

Thank you again for your understanding and cooperation — we're committed to ensuring everything is resolved smoothly and fairly.

Best regards,
GG.BET Team

Dear @rr1sk,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Greetings, I would like to inform @GGbetCasino & @AskGamblers team that I'm on my last withdrawal slip to be processed. Until that happens please keep this thread open, I will be updating here right away after it got processed to close this complaint.

Thank you so much!

Dear
@rr1sk,

Thank you for your message.

We are pleased to inform you that all transactions have been successfully processed on our side.
Should you have any further questions or updates, feel free to share them here.

Best regards,
GG.BET Team