I have requested withdrawal on the 04.04.2025 with 6 transactions (due to the technical limit for a single transaction).
It has been 12 days since then. However, the withdrawal status has not changed until today. The status of the transaction is shown as "New", which means the transaction has not been processed by the finance team yet; this is very unusual.
No specific timeframes or transaction status are given from the customer support chat service after countless times contacting.
The total amount of withdrawal for 4 transactions = 15.000.000 VND or equivalent to $580.38 USD
Please help me.
Información sobre las quejas
Dear
@riceshirtricemoney
Thank you for your message, and we truly understand your concern regarding the withdrawal delay.
Please note that your withdrawal request is currently undergoing an extended review in accordance with Section 8.3.1 of our Terms & Conditions. In certain cases, when our system detects the need for additional evaluation of account activity, the processing time may exceed the standard timeframe.
Our primary goal is to ensure full compliance with our internal policies and to prevent any potential violations of the platform's rules.
We kindly ask for your understanding regarding these additional procedures and assure you that all actions are being taken within the bounds of the terms you agreed to when registering. Your request is not cancelled and is still being processed — thank you for your patience.
Best regards,
GG.BET Team
I can confirm that I did not violate or cheat in betting. And now I really need money to pay for some things but it is really taking too long, please help me.
Dear
@riceshirtricemoney
Thank you for your message and for clarifying your position.
The additional verification your withdrawal is currently undergoing is a standard part of our internal procedures, as outlined in our terms and conditions.
In accordance with our policies, certain transactions may be subject to further checks to ensure compliance with regulatory requirements and to maintain the security and integrity of all operations on the platform.
We understand that timely access to your funds is important, especially when they are needed for personal matters, and we truly appreciate your patience during this time. Our team is working to complete the review as quickly as possible.
Best regards,
GG.BET Team
I will try to wait patiently and also hope you will solve my problem as soon as possible. Thank you and wish you a good working day.
Dear
@riceshirtricemoney
Thank you for your understanding and kind words. We truly appreciate your patience.
Rest assured, our team is doing everything possible to resolve your case as quickly as we can.
Wishing you a great day as well, and thank you once again for your cooperation.
Best regards,
GG.BET Team
Dear @Askgamblers, this complaint is still under processing from @GGBet side and I am still patiently waiting for the fastest and earliest result, please keep this complaint until @GGBet process it for me, thank you very much.
Dear
@riceshirtricemoney
Thank you for your continued patience.
Please be informed that your withdrawal request is currently undergoing an extended verification procedure, in accordance with clause 8.3.1 of our Terms and Conditions. In certain cases, when our system detects the need for additional activity assessment, we apply individual processing times which may exceed the standard timeframes.
This process ensures full compliance with our internal policies and helps to prevent potential violations of our platform's rules.
We kindly ask for your understanding regarding these additional procedures, and assure you that all actions are being taken strictly within the framework of our active Terms of Use.
Best regards,
GG.BET Team
Dear
@riceshirtricemoney
Please rest assured that we are constantly monitoring the status of your transactions. At the moment, 6 of your withdrawal requests have already been successfully approved, while 4 more are still pending approval.
We are closely following the process and doing everything we can to ensure that the remaining requests are completed as soon as possible.
Thank you for your patience and trust! If you have any further questions, feel free to reach out to us — we’re always here to help.
Best regards,
GG.BET Team
Dear GGBet
I have verified your information and I will continue to wait for your department to process the next withdrawal orders. Thank you and have a nice day.
Dear
@riceshirtricemoney
Thank you for your message.
We would like to inform you that we are closely monitoring your transactions and are doing our best to ensure that the next withdrawal orders are processed as quickly as possible. Should you have any further questions or require assistance, please do not hesitate to contact us.
Best regards,
GG.BET Team
Dear GGBet
I am still trying to wait for you to process the file, please @Askgamblers keep this complaint, thank you very much and wish you a productive working day
Dear
@riceshirtricemoney
Thank you for your patience.
At the moment, 4 of your withdrawal transactions are still pending approval. Please be assured that our team is closely monitoring the situation, and we are committed to processing them as soon as possible. We truly appreciate your understanding and patience during this time.
Should you have any further questions, we’re always here to help.
Best regards,
GG.BET Team
I'm still waiting from @GGBet and hope @Askgamblers keeps this complaint, thank you very much
Dear
@riceshirtricemoney
We are actively monitoring the status of your transactions and kindly ask for your continued patience while the process is completed. Thank you for your understanding.
Best regards,
GG.BET Team
Dear @GGBet I am still patiently waiting for your response, please @AskGamblers keep the complaint, thank you very much
Dear
@riceshirtricemoney
Thank you for your patience.
At the moment, four of your withdrawal requests are still pending approval.
We fully understand your concern and want to assure you that your transactions are being closely monitored. As soon as we receive the necessary confirmation, the funds will be processed without delay.
We truly appreciate your understanding and cooperation. If you have any further questions — we’re here to help.
Best regards,
GG.BET Team
Dear @GGBet,
I am still patiently waiting from you guys, and hope @Askgamblers still keep this complaint of mine, thank you very much and wish you all a very energetic and productive day at work.
Dear
@riceshirtricemoney
Thank you for your message and for staying patient — we truly appreciate your calm and respectful approach.
At the moment, your withdrawal request is still being processed and remains within our standard review flow. Please rest assured that everything is proceeding as expected, and we are closely monitoring the transaction on our side as well.
We completely understand that waiting is never easy, and we're here to support you throughout this process.
Thank you again for your understanding, and we wish you a smooth and pleasant day ahead.
Best regards,
GG.BET Team
Dear
@riceshirtricemoney
We have carefully reviewed the information, and I can confirm that all four of your withdrawal requests have been successfully processed and are currently marked with the status "Finished".
Should you have any further questions or require assistance, feel free to reach out — we’re here to help.
Best regards,
GG.BET Team

Dear @riceshirtricemoney,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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