Queja #4 ForzaBet Casino

The casino sent the payment but I did not receive it

Por ramzes13

hace 1 año

I opened an account at this casino at the end of 2024.

I liked everything. I made bets, made deposits, and requested withdrawals without any problems.

On January 3, 2025, I made a request to withdraw $170 via cryptocurrency.

I received a message that the transfer had been sent, but I never received the money. I wrote a letter about it, and they replied that they would look into it. A week later, I wrote again, and they told me that they were dealing with my issue.

A long time has passed in this correspondence, and now, in March, they wrote to me that the transfer had been sent to me, but I may have provided the wrong address.

I know for sure that I requested a withdrawal to the same wallet from which I made the deposit. I also want to say that if different network addresses are specified when requesting the withdrawal of a certain coin, then the system should block this transfer. That is, if I entered the USDT trc-20 address and specified the network from bep-20, the system will not skip this payment.

I asked the casino to send the payment details so that I could check again whether I had received the payment or not. Send me the hash of the transaction, as the hash is secure and does not contain any confidential information.

The casino refused to provide me with this information. It turned out that the casino, according to them, sent me a payment (which I did not receive), but refused to provide information on this payment, and asked me to take their word for it.

AskGamblers, please help me understand this issue.

Casino en conflicto ForzaBet Casino

Motivo Otro

Cantidad $170

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that ForzaBet Casino management did make a payment to the player successfully.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed.

Thank you for your cooperation.

AskGamblers

• Support Team

hace 1 año

Dear @ramzes13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ForzaBet Casino

• Representative

hace 1 año

After reviewing this case, we can confirm that all withdrawals from our side were successfully processed. We have also verified that the address used matches the one used in your previous withdrawals. There were no errors or discrepancies, and the full amount has been received on your end.

Usuario inactivo

hace 1 año

There has been no response yet. But I am very pleased that the casino immediately joined the work on this issue.

Estadísticas de quejas de ForzaBet Casino

Resueltas 5 / 6

Cantidad promedio $419

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

ForzaBet Casino Quejas

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Second withdrawal delayed after partial payment

I am submitting a complaint regarding a delayed withdrawal.

Timeline:

- KYC documents submitted January 14 after a previous withdrawal request

- First withdrawal paid (USD 200)

- Second withdrawal requested January 25 for USD 288.82

- Current status: Pending for several days

No betting activity has occurred since.

No bonus or wagering requirements are active.

This amount represents the remaining balance, not winnings.

I sent a follow-up email requesting confirmation and received no reply.

No additional documents have been requested.

According to the casino's own withdrawal policy, processing should take 24–72 hours, which has already passed.

I am requesting the processing of the withdrawal or a clear explanation for the delay.

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I withdrew money on November 3, 2025. They asked to verify documents including ID and photo of face with ID. I sent them on November 10, 2025 but until now they still have not responded. When I contacted support, they told me to contact the finance department via email

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I am making this complaint because if I don't I am afraid i will loss my money like many others who lost theirs.

2 days ago i placed a withdrawal of 83 USD worth of Tron crypto currency and it's currently over 24 hours without it been paid, each time i lay my complaint via their email and online support i got no response, it's as if the whole platform has been abandoned making everything frustrating even more, on their terms and conditions it was stated that withdrawal are processed within 24 hours, my is over now without gotten nothing, no response, no feedback, no update.

Also it is important to add that i did some background checks and i discovered many victims who has lost their withdrawals to forzabet claiming they submitted wrong crypto wallet address which has negatively cut short my level of trust and i am afraid I might face similar issues even when I submitted correctly crypto wallet address.

I am writing to formally clarify that the Tron crypto wallet address (TRC 20) used is correct and it has once used for withdrawal at forzabet successfully, Seen below.

TMCWtHhmMFYkGHP7JNoCWNvJGoACT6hdVF

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This is a complaint for a overdue withdrawal to be paid also to clarify the correctness of my submitted crypto wallet address.

thanks for your help on this matter
Below are screenshots of forzabet also confirming the correct submitted crypto wallet address as well as screenshot from chats waiting for responses that never come.

Kind regards

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They emailed a few weeks ago with a promo, I emailed back raising a concern about the withdrawal and they said they would do an investigation, but then we hit radio silence again.

I have attached all the evidence.

I would appreciate Askgamblers mediating as it seems to be the only place the casino actually engages with people.

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Rechazada

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