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FortuneJack Casino - Withdrawal is on hold

RESUELTA

Información sobre las quejas

Casino en conflicto

FortuneJack Casino

Cantidad

$ 450

Publicado el 31 de agosto de 2023

Hello I won some money on fortune jack and initiated withdrawal they said its under security check and should not take more than 24 hours but somehow its been more than 24 hours and my money still on hold, i messaged support but they say same thing everytime can someone help me out here? I did kyc verification and everything that was needed for withdrawal.

AskGamblers
Publicado el 31 de agosto de 2023

Dear @jetradx,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Publicado el 1 de septiembre de 2023

Hello everyone,


Although the original poster (OP) violated Section 2.5 of FortuneJack's Terms and Conditions during the standard security check for withdrawal, we have successfully completed the withdrawal process on our end.


Given this resolution, we respectfully request that AskGambler's Team reject the complaint. We want to highlight that FortuneJack demonstrated goodwill by releasing the funds despite having the right to withhold them due to multi-accounting.


We have attached all the necessary evidence about this case.


Please let us know if you need our help with anything.


Best regards,



tokash | Community Manager

AskGamblers
Publicado el 1 de septiembre de 2023

Dear @jetradx,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved, since the Casino informed us that the withdrawal has been released. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FortuneJack Casino Quejas

  • 12 de 13 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 9,929 USD Importe medio

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