Hello I won some money on fortune jack and initiated withdrawal they said its under security check and should not take more than 24 hours but somehow its been more than 24 hours and my money still on hold, i messaged support but they say same thing everytime can someone help me out here? I did kyc verification and everything that was needed for withdrawal.
Información sobre las quejas
Dear @jetradx,
The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.
Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.
Thanks for cooperating with the AskGamblers Complaint Team.
Hello everyone,
Although the original poster (OP) violated Section 2.5 of FortuneJack's Terms and Conditions during the standard security check for withdrawal, we have successfully completed the withdrawal process on our end.
Given this resolution, we respectfully request that AskGambler's Team reject the complaint. We want to highlight that FortuneJack demonstrated goodwill by releasing the funds despite having the right to withhold them due to multi-accounting.
We have attached all the necessary evidence about this case.
Please let us know if you need our help with anything.
Best regards,
tokash | Community Manager
Dear @jetradx,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved, since the Casino informed us that the withdrawal has been released. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
FortuneJack Casino Quejas
- 12 de 13 Resuelta
- 1 día Promedio de respuestas
- 1 semana Duración media de la queja
- 9,929 USD Importe medio
-
74 horas restantes
FortuneJack - Changed the deal so I lost 1220 USDC
$1,220
Abrir74 horas restantesFortuneJack - Changed the deal so I lost 1220 USDC
I got a deal of 100 % cashback, no wager. I found it in my bonussection. Thats a fantastic offer. Sometimes you can get fantastic offers like this ...
-
Resuelta
FortuneJack Casino - Account closure and money confiscated
$152
Resuelta
FortuneJack Casino - Account closure and money confiscated
Hi,my account was canceled even though I didn't break any rules from T&C. My account was fully verified. After placing 2 sport bets (both won) the ...
-
Resuelta
Fortunejack Casino - Voided me 4 winning bets
$3,500
Resuelta
Fortunejack Casino - Voided me 4 winning bets
Hi guys,so I have been using fortunejack for years and have been satisfied all up to today.I am in large minus on that bookie,lost a small fortune but ...
-
Resuelta
FortuneJack Casino - Account closed with no details given KYC related
$336
Resuelta
FortuneJack Casino - Account closed with no details given KYC related
On 4 September night I created an account for the first time in Fortunejack and I have never created any other accounts before and I used a bonus code ...
Tiene problemas con FortuneJack Casino?