FortuneJack Casino - Unnecessary Termination of Withdrawal and account

Hello dear RANK5300 and AskGamblers Team,

Kindly ask the OP to provide us with the FJ username, it will help us a lot to speed up the process. We've already started investigating the case and we should be able to reply back with the official statement soon.

Cheers,

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Community Team Lead | ampera

The final statement:

The OP has violated the 2.5 section of FortuneJack's Terms and Conditions, so we're dealing with the case of the user owning/operating multiple accounts. Our Fraud and Prevention Department took the decision to terminate all the accounts associated with this case as per the following proofs:

There's one device linked to multiple accounts (DeviceID match):

https:­//i­bb.c­o/­hHqC5QF

On top of that, the OP has been using the same IP to access the accounts mentioned above, which is the same as the one used on the same device:

https:­//i­bb.c­o/­fSc3ppN

The decision on our end is final and will not be altered as it clearly is a TC violation and strictly prohibited across FortuneJack's legally owned entities.

Cheers,

Community Team Lead | ampera

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that FortuneJack Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.