Euro Palace Casino - Stalling verification and withdrawal

RESUELTA

Poorunluckyguy Hessen

I was verified with all needed documents until I made a withdrawal of 4K. All of a sudden the verification process had to be done again because the last verifiaction was older then three month. (So they let me know after 4 days). This is strange enough, but never the less I sent new documents. 24 hours later came the reply that the copies of my Visa cards were not clear enough and asked me to do the copies again. So, I did the copies again. 300 dpi, in color, front and back in JPG format. I am a IT professional, trust me, I am able to do a clear scan with a 400 EUR scanner model. The quality is awesome good. But guess what, after 24h they came up with the reply that the copies were not clear enough (they wrote, that the copies were washed by the sending process - which is funny because this is technically impossible. I did not send them through rain, but via E-Mail). Anyway, they still resist to process my withdrawal. They cancled my withdrawal and again ask me to send new copies. As I sent them through E-Mail and uploaded the copies as well in the casino software they do already have perfect copies of my Visa cards and it is highly senceless to do the scans again.

Euro Palace Casino

Hi Poorunluckyguy,

Thank you for your query.

I have reviewed your account and can confirm that your documents were approved and accepted, your account is verified.

I have reviewed your account further and can confirm that the following withdrawals have been processed:

4846 EUR to your Skrill account, it take 24 - 48 hours to clear if it has not cleared already;
100 EUR to your Visa card ending in 4903 and 54 EUR to your Visa card ending in 9646 which generally take 3 - 5 working days to clear once we have released funds. It could be a lot sooner, I am just giving you the worst case scenario.

Further to that your withdrawal of 3000 EUR has been allocated to your Skrill account and payment will be made within the next 24 hours.

Please let me know as soon as you have received all your funds.

I would like to congratulate you on these fantastic withdrawals and I do hope that your luck continues in this regard.

Kind Regards,
Gabriela

AskGamblers

Dear @PoorUnluckyGuy,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Euro Palace Casino - Stalling verification and withdrawal

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€ 8000

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