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EnzoCasino - Credit card verification and pending payment issues

RECHAZADAS
Información sobre las quejas
Casino en conflicto EnzoCasino
Motivo Problemas de verificación
Cantidad € 300
Publicado el 24 de marzo de 2019

Hello after several emails, the Enzo casino does not pay a € 300 winnings saying that the photo of my credit card is not clear. I sent many emails with different photos but nothing. What can I do? My credit card is like that, the numbers are slightly faded but you can see them.
If my card is not clear to withdraw, it is not clear even to deposit, so will these be reimbursed? I don't think this will happen. Thanks for your support. Alan

Publicado el 24 de marzo de 2019

Good evening, after 15 days the documents were accepted, but the bank transfer was not done. Yesterday I played the full amount ... the casino played dirty and that's why I don't consider it a serious casino. I certainly won't have anything to do with them anymore. Greetings Alan

Publicado el 25 de marzo de 2019

Dear ENJOY84

Thank you for bringing this matter to our attention.

We will investigate your concerns and update you accordingly.

Kind regards

Casino Enzo

AskGamblers
Publicado el 25 de marzo de 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been reversed by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers
Publicado en 24 de octubre de 2021

Based on player's last post it is now obvious that the disputed withdrawal amount has been reversed by the player. In such situation, AskGamblers Complaints Team have no other option, but to reject the case as the main complaints subject is no longer valid.

EnzoCasino Quejas

  • 4 de 4 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 71 USD Importe medio

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