Failure to act on Self Exclusion request and continued targeting of a vulnerable player

I requested a withdrawal on Monday, 18/05/2026, and according to the stated time frame, it should have been completed within three working days after the request. It is now Friday, 22/05/2026, and I still have not received anything.

Unfortunately, I am being treated the same way as many others who have posted similar complaints here, both via chat and email. After reading all these complaints, I decided to file my own as well.

Please look into this matter and take the necessary actions.

I won 6480 dollars on April 28th, 2026.

I requested my first 750 dollars withdrawal via Interac e-Transfer.

It's now been 2 weeks, and I still haven't gotten my first withdrawal request processed. So I'm submitting this complaint to help me solve this issue and get my win paid out.

I can submit any proof you guys need.

Thank you in advance.

Hey.

I registered to Dragonia, then made a deposit, not big, a small amount of money with x3 wagering. I completed the wagering, everything is okay, then went to a casino game, won 30.000 huf. Requested a withdrawal, they say 3 work-days and the withdrawal is processed, etc. So, that's in 2026 february 24.

I chatted with live support, always got the same message, “it's a little late in your withdrawal, but I left a ticket for the money management”, and “3 working days needed to process the withdrawal”, but still NOTHING. I'm also requested if I can make the KYC because when I registered, there was no option for that, just a message “you good don't need to verify your account” and they also dont let me make kyc when I requested in live chat. I'm very mad, it's not about the amount I wanna withdraw, just the word they gave me and they not holding it. So I wanna my money, and leave this casino for life.

I have been playing here for a long time.

Never won anything, so never got to withdraw.

2 weeks ago, I won €1,000, so I requested it to be withdrawn in 2 stages: €500 one day, €500 the next.

Still have not received payment.

Live help keep given the same generic response and now started ignoring my emails and requests for help.

As per the screenshot attached, I have 3 pending withdrawals, and the oldest one has been pending for more than 2 weeks.

The casino keeps telling me to be patient, but after so long, I have to believe they have just ignored my account.

Can you invite them here to have a conversation and have them settle my account?

My withdrawals have been blocked on the casino for over a week.

My verification section shows that nothing is required, my VIP manager tells me I need to send documents which I did and nothing is moving forward. I would like to speak to the casino and resolve whatever the issue appears to be with my account.

I am reporting a delay in my withdrawal of 200€ via Cryptocurrency (Litecoin/Bitcoin). The request was made on Sunday, December 21st.

​According to the casino's own Terms and Conditions, withdrawals should be processed within 3 business days. We are now Friday, December 26th, and the status is still "Pending".

​I have contacted the live support multiple times, and they keep giving me scripted answers about "high volume. More importantly, I received an email from their support falsely claiming that I had two pending withdrawals to justify the delay, which is completely untrue (I only have one).

​This is a crypto withdrawal; it should be fast. It seems the casino is intentionally delaying my payment. I am asking for the immediate validation of my funds.

​Account Email: <removed>

Withdrawal Amount: 200€

Date of Request: December 21, 2025

I requested a €500 withdrawal from Dragonia Casino.

It has now been more than 7 days and I still have not received my money.

Customer support keeps saying “please wait a bit longer” without giving any clear reason or timeframe.

They refuse to connect me with the finance department and no one replies to my emails.

I have not been asked for any verification documents, but I am ready to provide them immediately if required.

Please help me resolve this issue and receive my €500 withdrawal. I can provide screenshots of my withdrawal request and chat history if needed.