Failed to block my account due to gambling issues

buenas noches askgambles, les comento lo que pasó con delorocasino, en el mes de marzo del 2024, tenia 645.11 euros, lo cual intenté retirar un par de veces pero el retiro lo rechazaban, y lo deje ahí, luego en mayo del 2024 vuelvo a entrar y no veo mi dinero y veo en mi historial que hay un retiro del 19 de abril, fecha que no he entrado, reviso mi cuenta de neteller y no veo ningun pago, entonces escribo al chat y me envian un voucher de pago, por lo tanto consulto con neteller que paso con mi dinero creyendo que el problema era con neteller y me responden que el numero de transaccion que envian no esta a mi nombre y que esa foto esta editada, lo cual genera todo un problema les escribo a "del oro" por el voucher falso que me enviaron, me dejaron de responder unos dias, actitud demasiado sospechosa y despues de tanto insistir me dicen que investigar donde esta mi dinero, y asi me dijieron como 5 meses hasta que me aburrí, el ultimo mes me dijieron que querian que demuestre los depositos de mi cuenta de skrill, no los depositos a "del oro" sino de skrill, lo cual no tiene sentido, yo recargue mi cuenta de skrill en el 2021, y de ahi he circulado mi dinero por diferentes casinos y casas de apuestas, aqui solo estan buscando desviar el tema con una falta muy grave como es falsificar un voucher

Please help me.
I completed the initial KYC verification before making any deposit. After that, I made a deposit and won, so I tried to withdraw my funds. However, the casino requested additional KYC verification, and even after more than 40 days, they keep saying that the investigation is still ongoing.
I would greatly appreciate your support regarding this matter.

Hi,
this is the second time the Casino sent my coins to an old wallet from me that isnt accessible anymore by me. 25 SEP and 28 NOV. Overall approximately 220 Euro.

It seems the Casinos has stored the address still in the backend, while the address you fill in frontend is not taken by the System. I explained many times to the Casino.
I found out on the blockchain which address this was. Fortunately I made a Screenshot of the payout including the address on Friday. This old wallet received the Funds, while they told me I am the only one who can decide which address they use.
Because of the sensitivity of data I can provide the screenshots to askgamblers.
Its clearly visible this address was wrong and the wallet was Not active since June 2025.

Due to this error I was AT no point able to receive any money or win an I think it would be fair to send me 600 EUR to a correct wallet. My deposits on friday werde around 1k Euro.

Due to the big Bug I recommend, they investigate their Systems. I also tried to solve this with the friendly Chat that doesnt answer anymore.

Very good afternoon. 3 months ago, the casino “Del Oro” asked me for the necessary documentation to process a refund of deposits made on their website, valued at about 1500 euros. After several messages with no response from “Del Oro”, I am contacting you to speed up -and finalize- the refund. I am sending a screenshot of the exchanged emails. You can see that the casino itself wrote to me on January 15 as follows:

"please provide an ID and a selfie which is necessary KYC in order for our team to issue a refund so we can save time throughout the process".

I rely on your help to resolve this matter. Thank you very much.

As of today, my account was closed apparently due to new regulations (people located in France had their account bein shut down). I didn't receive any email about it, but more importantly there is still money in my balance.
My balance is worth 3065 euros when my account was shut down today (8th of december 2024).

I sent an email to Deloro support but have not received any news yet.

Hi there.

I hope you are well.

I recently had a small win at Deloro Casino on the 17th September. The amount was €980.

My account is fully verified and I have had withdrawals previously.

When I tried to withdraw, the site said I needed to verify with a selfie. I inquired why, and live chat said they had noticed some 'bonus abuse' and as a result my account was temporarily blocked.
My winnings were then removed.
No firm reasons were given and no breaches of terms or details of the 'abuse' were stated.
They then alluded to believing that I was involved in some sort of bonus abuse group, but 'may have been mistaken' and asked me to send them a bank statement showing a transaction linked to my Neteller account, which I used for depositing. I did this the same day.
I have attached screenshots of the entire live chat conversation, from the beginning of the issue until my most recent communication to follow it up. I have highlighted the sections where the so called 'abuse' is mentioned.

I have made a formal complaint by email and have followed this up on a number of occasions, but I have not had any response. I have attached screenshots of all of the emails I have sent.
I have also attached relevant screenshots for you showing the win and the administration removal of the money.

Any help would be greatly appreciated.
Please don't hesitate to ask if you need anything more from me.

Kind regards.