Queja #44 Del Oro Casino

Crypto Payout sent to an old stored address

Por John12732

hace 6 meses

Hi,
this is the second time the Casino sent my coins to an old wallet from me that isnt accessible anymore by me. 25 SEP and 28 NOV. Overall approximately 220 Euro.

It seems the Casinos has stored the address still in the backend, while the address you fill in frontend is not taken by the System. I explained many times to the Casino.
I found out on the blockchain which address this was. Fortunately I made a Screenshot of the payout including the address on Friday. This old wallet received the Funds, while they told me I am the only one who can decide which address they use.
Because of the sensitivity of data I can provide the screenshots to askgamblers.
Its clearly visible this address was wrong and the wallet was Not active since June 2025.

Due to this error I was AT no point able to receive any money or win an I think it would be fair to send me 600 EUR to a correct wallet. My deposits on friday werde around 1k Euro.

Due to the big Bug I recommend, they investigate their Systems. I also tried to solve this with the friendly Chat that doesnt answer anymore.

Casino en conflicto Del Oro Casino

Motivo Fallo en el software

Discusión

AskGamblers

• Support Team

hace 6 meses

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team has no other choice but to reject the complaint.

Thank you for your cooperation.

John12732

hace 6 meses

Hi, it was my own mistake. This complaint can be deleted. It shouldnt stay visible.
I am sorry for the inconvenience for your team. Sorry

AskGamblers

• Support Team

hace 6 meses

Dear @John12732,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Estadísticas de quejas de Del Oro Casino

Resueltas 6 / 7

Cantidad promedio $1,290

Duración media de quejas 13 días

Tiempo de respuesta promedio 2 días

Del Oro Casino Quejas

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buenas noches askgambles, les comento lo que pasó con delorocasino, en el mes de marzo del 2024, tenia 645.11 euros, lo cual intenté retirar un par de veces pero el retiro lo rechazaban, y lo deje ahí, luego en mayo del 2024 vuelvo a entrar y no veo mi dinero y veo en mi historial que hay un retiro del 19 de abril, fecha que no he entrado, reviso mi cuenta de neteller y no veo ningun pago, entonces escribo al chat y me envian un voucher de pago, por lo tanto consulto con neteller que paso con mi dinero creyendo que el problema era con neteller y me responden que el numero de transaccion que envian no esta a mi nombre y que esa foto esta editada, lo cual genera todo un problema les escribo a "del oro" por el voucher falso que me enviaron, me dejaron de responder unos dias, actitud demasiado sospechosa y despues de tanto insistir me dicen que investigar donde esta mi dinero, y asi me dijieron como 5 meses hasta que me aburrí, el ultimo mes me dijieron que querian que demuestre los depositos de mi cuenta de skrill, no los depositos a "del oro" sino de skrill, lo cual no tiene sentido, yo recargue mi cuenta de skrill en el 2021, y de ahi he circulado mi dinero por diferentes casinos y casas de apuestas, aqui solo estan buscando desviar el tema con una falta muy grave como es falsificar un voucher

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