CryptoLeo Casino - Withdrawal delay issue

Hello, dear all!
Thank you for reaching out to us regarding your concern.
We understand your problem and how important it is for you to resolve this issue. We have forwarded your request to the responsible department and are awaiting for a response, hoping for a prompt decision regarding the withdrawal of your funds.
We hope for your understanding.
Best regards,
CryptoLeo Team.

Hello CryptoLeo and AskGamblers,

Still no news up to now regarding my withdrawal of 9900$ would still like this to be sent to my crypto wallet adress that was used in the previous withdrawals or by interact etransfer to my email. Once the funds received, I will update the case.

Thanks
Eric

Hello CryptoLeo and AskGamblers,

I would like to prioritise the bitcoin withdrawal with my previously used adress that u guys did for my last withdrawal if possible.
Also, please withdraw the remaining balance total balance once processed (might not be 9 900 $ exactly)

Thanks!
Eric

Hello CryptoLeo and AskGamblers,

Honestly, this is so unfair u guys took so long to withdraw, I lost most if it and now u get what u wanted and paying out barely nothing. Which is so unfair, and I still cant.

Withdraw the remaining of my funds, take my rake back also for the monthly and weekly and withdraw everything please.

Should be 1232 $ remaining


Thanks!
Eric

You can close this complaint took way too long. Lost it. Thanks...

Dear @RickyGoLucky,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.