CryptoLeo Casino - Payment delayed without any answer

Dear Canutinho,

Thank you for reaching out and sharing your concerns. We apologize for the delay and any frustration this has caused. We understand that you were expecting a quick processing time, and we’re committed to resolving this matter for you as soon as possible.

To complete the necessary checks for your withdrawal, we still require a few additional documents from you. Specifically:

Skrill Statement – We ask that you provide a statement covering the past 3 months. The current statement only covers one month, and we need the full 3-month period.
Salary Statement – Please also provide a salary statement for the last 3 months, as the one on file currently covers only a single month.

Once these documents are received, we’ll be able to finalize our review and proceed with your withdrawal. We sincerely appreciate your patience and cooperation, and please rest assured that we are prioritizing your request.

Best Regards,
CryptoLeo Team

Hi. I have add all documents that you asked and i am still waiting for verification And my withdraw to be approved. Hope we can solve this as soon as possible

i have sent them all documents that they asked now, my account was again fully verified but they still Didn t pay my withdraw.


when i went to chat they told me my documents were not verified even know that i showed account fully verified.

only with your help i Will be able to withdraw because i did everything i could

Dear Canutinho,

Thank you for providing the requested documents. Rest assured, we are working on this matter with the utmost priority, and as soon as we have an update, you will be informed immediately.

We appreciate your understanding and patience as we work to resolve this for you.

Best regards,
CryptoLeo Team

If all my documents were accepted And my account is AGAIN fully verified what is problem?? Why don t you pay ?? Why don t you explain here what is problem ?? Just trying to Gain time And make escuses not to pay !!

Askgamblers won t you do something ? Will you allow that a sportsbook hold Money from a player even Know that he sent all documents And did verified his account for second time with documents that have not even been asked for any other sportsbook in my entire life !

Dear Conutinho,

Thank you for your patience and cooperation. We’re pleased to inform you that you can now proceed with withdrawing your funds.

If you have any questions or need assistance, please don’t hesitate to reach out.


Best regards,
CryptoLeo Team

If i can now withdraw my funds , can you explain me how is my withdraw pending And Block since 23 of october ?? I am still waiting for my money. In chat your team can t explain to me why is this happening.. just say they will escalate case And nothing happens..

I am still here, with everything verified And still without my money !

Dear Canutinho,

We can confirm that the withdrawal was processed successfully from our side.

Best Regards,
CryptoLeo Team

Yes, I can confirm that I have received my withdrawal. Thanks for all of your cooperation!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.