Casinova Casino - Delay of payments

Dear Debo7991,
Thank you for your patience.
Kindly be informed that your withdraw is delayed due to account verification process.
Please be aware that you need to provide the following information in order you verify your account and process with the completing the withdraw:
-selfie ID AOS
-Proof of address
-Credit or debit card
-Transaction history
Please check your email for the exact information you need to provide. Also, please check your verification tab into your gaming profile, there you will find needed information what documents you have to provide.
Thank you for understanding and good luck.
Best Regards,
Casinova Team

Dear Casinova,

I already sent all the documents. In any case, I've pending withdrawal for more than 20 days and it was only yesterday when you asked me for the documentation.

Kind Regards.

Dear Debo7991,
Thank you for your patience. We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.
We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.
Best Regards,
Casinova Team

Dear Debo7991,
Your account is now verified. Kindly ask you be little patience and the withdrawal will be paid into your bank account.
Thank you for understanding.
Best Regards,
Casinova Team

Ok, thank you for the cooperation.

I will update the post when I receive the money for closing the complaint.

Kind Regards.

Thank you Debo7991, we'll be waiting for your reply.

Best Regards,
Casinova Team

Good morning.

I received today one withdrawal of 500€. There are still two pending (1000€).

Dear7991,
I hope you have a great day.
Kindly be advised that as your account is verified you will receive the other requested withdrawals in very short period of time.
Please be a little bit more patience.
Thank you for understanding.
Best Regards,
Casinova Team

Good morning.

Today I received another 500€. Just one withdrawal left.

Regards.

Good afternoon,

I received today the last 500€. I've 1,500 more to withdraw but I'll open another complaint if I've problems again. By the moment you can close this.

Thanks both AskGamblers and Casinova.

Kind Regards.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.