CasinoLab - Waiting for my withdrawal since March 18th - Queja sin resolver

Styleee1995

I am writing to complain about an issue regarding Gambling with Casino Lab. I have already raised the issue with this organisation, and it has not been resolved to my satisfaction in the several days since I first contacted them. I have now exhausted their complaints procedure.

This is what I asked Casino Lab to do to resolve my issue: Send my money to my bank account

This is how they responded: that they have a high volume of withdrawal and this thing happen and i have to wait more

I have decided to escalate my case to you because the company hasn't addressed my issue

I made a withdrawal on 18.03.2025 and they process them in days business days aka 72 hours, without weekends and holidays and this period has passed and to this day then need to transfer me 1000€ and i asked them to increase my withdrawal limits, since they are behind my withdrawals so i can at least start making new ones, they said they can't do that because i am only level 2 on their site....

As I am sure you understand, my overall experience has been extremely frustrating, and I am after a reasonable and fair response from Casino Lab.

AskGamblers

Dear @Styleee1995,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Styleee1995

Hello, the disputed amount in all together is 4200€

Styleee1995

i will specifiy a bit more i have currently 3 pending withdrawals of 3x 500€ in an amount all together 1500€ on my balance is still 2800€, which i can not withdraw due to limits, the deposits were made from my credit credit directly, without any bonuses so the money is clean and withdrawable

Styleee1995

Screenshots

Styleee1995

Image of the conversation from the email, last email was sent 4 hours ago today, without a response.

Styleee1995

Today the whole day same answer

Styleee1995

Hello, today they still have issues processing withdrawals.

Styleee1995

Well not i just don't understand anymore

Styleee1995

Hello, i would like to inform that they have blocked me from the site, can anyone please help me

Styleee1995

i would like to inform i can access the site and my account once again

Styleee1995

So, they said it will be processed today now as you can see in the images, that they don't know even when they process withdrawals.

Styleee1995

i would like to inform you that they have processed 1500€, now i have left 2800€ to recieve

AskGamblers

Dear @Styleee1995,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Styleee1995

Dear Mr/Mrs,

everything is ok at this point, waiting on my next withdrawals that 1500€ and i am left with 1300€ on my account

CasinoLab - Waiting for my withdrawal since March 18th

Información sobre las quejas

Casino en conflicto

Motivo

Cantidad

€ 4200

Casino Lab Quejas