Casino Superlines - Does not pay my winnings

Thank you for reaching out to us.

Please be advised that the casino is awaiting for the financial information from the player to receive his withdrawal.
A bank statement with IBAN needs to be provided to continue with the withdrawal process.

Please note that SKRILL has rejected the withdrawal payment and will no longer process any payments through their platform.

Regards

Dear @Devlad111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required info has already been sent to the Casino Superlines team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required info or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

On the 18th, Fred promises a payout per Skrill.
On December 19, Lucy says there has been a slight delay.
On December 21, Dexter says the delay is due to high traffic and the withdrawal is on the high priority payout list.
On the same day, December 21, after lunch, Amanda says that I will receive my money in 3-5 days.
I have been playing at your casino for a long time. You constantly have delays in payments. You pay no earlier than 10 days after the player orders the payment. This time I expect more than 20 days. This is a mess. Now you require a bank statement to delay the payment for at least 2 more weeks. I ask you to pay me my winnings as soon as possible. I am looking forward to payment to the Skrill account, I also provided you with my bank account details. I cannot get an extract for this day, since there are holidays, as well as quarantine, and the bank is working in an abbreviated mode, and online access is not available to me.
All screenshots are attached.

We are sorry to hear your frustrations.

Unfortunately, the issue with Skrill payments is out of the casino's control.

As we mentioned before, Skrill payments is no longer an option and you will need to provide a copy of your bank details with IBAN. Online bank statement with full account details and IBAN is acceptable.

For further assistance, please kindly contact the casino Live Chat Support.

Dear @Devlad111,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the Casino Superlines team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Just to update.

We received bank details from DEVLAD111 via email, however, no copy of the bank statement provided.

We cannot verify that the bank details provided indeed belong to DEVLAD111 and therefore, cannot be accepted for payment purposes.

I have provided a bank statement. In the chat, they confirmed to me that they received it and will check it. I received a withdrawal confirmation on December 6, which means that according to the "casino rules and regulations" I must receive my withdrawal no later than 5 days after confirmation. Today is December 29, and until the 23rd, in the casino chat, they convinced me that I would receive a withdrawal to the Skrill. Now I have provided a bank statement. How long do I have to wait for a withdrawal? What year will I receive it?

I still haven't received my payment. On December 30, they told me in the chat that my withdrawal was paid and will be credited to my account within 3-5 days. Matthew said in the chat today that it will be paid next week. Your casino does not respect players, even players who have been playing for over 2 years. I urge other players to carefully read the complaints, and think 7 times before making a deposit to the superlines casino network, since the casino pays out payments for about a month and this is a standard delay. You will be given different promises in the chat, but they will not fulfill them.

Payment request was sent to the processor on the 29th of December 2020.

Kindly update us when funds are received.

I am deeply disappointed. I have always been sympathetic to delays of 1-2 weeks. This time I could not even think that the withdrawal of funds that was confirmed on December 6, I will receive in 2021. You don't respect the players. Any decent casino values ​​players and respects them. This time you made me wonder whether it is worth continuing to play in a casino that does not value its old players so much ...
I wish you in the new year to change your attitude towards the players, as well as to solve the problem with long payments, otherwise next year may be the last for the existence of your casino. The gamblers are people, and like all people, they want to be confident in the casino they deposit money into.

We understand your frustration.

Kindly update us when funds are received.
Thanks

no i got no win.
Here you wrote to me that you paid on December 29th. On December 1, I wrote to the chat and asked when I would be paid. To which Maggie told me that they paid for today, January 1, 2021. Who is telling the truth when you paid for my winnings on December 29th or January 1st? I didn't get paid, which means you didn't pay me. They constantly deceive in the chat, give different answers, but they do not correspond to reality.

This is what I was told in the chat just now, I attach a screenshot.
This means that on December 29 you did not pay me, which means the casino is lying even to the Askgamblers team

Once the casino paid the withdrawals it goes through an intermediary bank(s) and it can take up to 5 business days or in some cases even longer, for the funds to be available in the recipient’s account. This processing time is out of the casino’s control – these are 3rd party timelines.

Transactions and procedures during New Year’s holiday season may be restricted or take longer than usual. International Wire Transfer request sent between the 29th and 30th of December 2020 will be processed on January 4, 2021. - This is an official advice from the financial institution.

We appreciate your patience and we apologise for any inconvenience this may have caused.

I got paid. Thank you. It's a shame that it took more than 30 days.
I hope next time my withdrawal will be processed in a more reasonable timeframe?

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.