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Boomerang-bet Casino - Boomerang Casino refuses withdrawal 800 EUR

RESUELTA

Información sobre las quejas

Casino en conflicto

Boomerangbet Casino

Cantidad

€ 800

Publicado el 11 de enero de 2025

I requested a withdrawal 4 days ago and everywhere it says 1-2 business days.

I read in the T&C that it's 48 business hours (Monday-Friday 6 AM-5 PM), therefore I contacted support multiple times and never got an answer as to when I will receive my money. "I can not provide a time frame for you".

AskGamblers
Publicado el 13 de enero de 2025

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 15 de enero de 2025

Dear BEN1312,

We would like to inform you that your withdrawal has been successfully processed by our side. Further delay is possible on the part of the provider and may take up to 5 business days. In case of any issues, please feel free to contact us via chat or email.

Best regards,
Boomerang-Bet Casino

AskGamblers
Publicado el 17 de enero de 2025

Dear @ben1312,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.