It pains me to have to call Betchain Casino out on their "practices" but I feel like people should know what is going on and be informed about Casino practices before spending hard earned money and having to experience what others already had.
I have been playing at Betchain Casino for a number of years now and have been pretty impressed by them up until the last 2 or so weeks. In 2016 they didn't have 24/7 chat support and had long delays (up to a week) when responding to emails... I understood that they were busy and did not have that many people working for them at the time. When chat support became 24/7 the casino was blowing all other casinos out of the water with bonuses and customer support. Chat support specialists were informative, kind, and generous.
Fast forward to 2 or so weeks ago...
I finally cashed out a couple pretty big wins in a row (not even a bitcoin) and all of a sudden I have a VIP Bonus Manager who is only available to talk through email... He sends me bonuses which I then can not receive because chat support specialists suddenly can not issue bonuses only the manager can... Then when I want to receive my bonus, all of a sudden I was suppose to contact my VIP Manager before making a deposit to discuss the bonus he offered me with the terms clearly written out. Deposit over 0.05 receive... Deposit over 0.1 receive... valid until... When I deposited and asked chat support for the bonus I was told has to come from manager... blah blah blah... then I am all of a sudden unable to send emails to anyone from the website and start receiving this message (see attached file) even when replying directly to emails sent by my VIP Manager and when sending an email to any other casino Manager I had previously dealt with. I have tried different browsers, cleared flash, cookies, tried different devices, went to other internet hotspots... nothing has worked.
So as of now I am out 120 free spins and either a 50% bonus on my deposit of 0.1 or 10% cashback for that deposit which I should have received anyway considering I deposited on a Sunday and you get 10% cashback on deposits on Sunday (which is not clear in their VIP terms)
Now support wants to offer me a bonus that they say they can issue but only if I deposit another 0.05... Then chat support can now issue the 60 free spins for those deposits which since my previous large deposits they have told me they can not.
I don't know what is going on with Betchain but they are really really messing up.
I am not asking for anything free either I am simply asking to be issued bonuses I deposited to get and didn't receive and have been trying to receive on every level for over 2 weeks.
