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Betzest Casino - Withdrawal methods not available for days

RESUELTA

Información sobre las quejas

Casino en conflicto

Betzest Casino

Cantidad

€ 2500

Publicado el 6 de enero de 2020

I have the same problem like other had before on this casino.
On 24th december i claimed a 200% christmas bonus (deposit with ecoPayz) from Betzest and managed to fully wagered it on 27th of december and have 2.500€ in my account.

Then I want to withdraw but it did not work. I wrote to live support and they told me that there are some technical issues with ecoPayz. I should wait some time and try it later.

I tried again on 28th december and it was still not working. Now they told me that there is a technical issue with all withdraw providers and they will send me a mail when the problem is solved. I dont got any mail from them. Then I tried again on 29 december and it was still not working. They told me that there is an system update running for all withdrawal methods.

The live support and the finance department (via mail only) say that to me. I really cant believe that this will take so long, because there must be so many customers that are waiting for their money now. And by the way, there is no mention of any update on the casino website. I can not see a end of the situation, the casino support and financial service have been friendly to me and said every time that I will be notified by mail when the methods are available but i dont recieve any mail with a sloved problem.

I really want to get my legitimate winnings that i wait for now 8 days, which are 2.500 EUR. Please help AskGamblers.

Publicado el 6 de enero de 2020

Dear Sir,

We are very sorry for the inconvenience,

Can you please give me your username?

I will look into the case ASAP

Thank you,

Kind Regards

AskGamblers
Publicado el 6 de enero de 2020

Dear Betzest Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

Publicado el 7 de enero de 2020

Dear Sir,

We apologise for any inconvenience caused.

We are in process of moving to MGA license and we have to change all our wallets,

thus we experienced some delays in payments during this transition period.

Our financial team is working to fix this and to execute a full payment to your account asap.

We are again very sorry for the inconvenience

Kind regards

The casino team

Publicado el 9 de enero de 2020

I am waiting now for 2 WEEKS!!!! to withdraw my money and nothing happens.

I dont understand that...

and there is still no information on the website for an ongoing system update.

Just let me send my money to my ecoPayz account isnt the hardest thing you could do.

Publicado el 9 de enero de 2020

Dear Sir,

We are very sorry for the inconvenience

As i informed in the previous message, we removed EVERY payment method available, if you check our site,

due to our transition from Curacao to MGA license, so in a couple of days your funds will hit your account.

Rest assured that your funds are safe with us

We thank you for your patience and we are doing everything possible to speed up the process

Kindest regards,

The casino tream

Publicado el 9 de enero de 2020

Thanks for the fast response...

Ok i see it on your site that there are changings. But for the present time it took a really long time to change something on your site.

I will wait for some more days.

Hope you fix that all as fast as possible.

Publicado el 13 de enero de 2020

Dear Sir,

Thank you for your understanding,

We are doing everything possible,

Kindest regards

Publicado el 15 de enero de 2020

Hello Askgamblers,

there is still nothing new from the casino site.

I am waiting now for 3 weeks to withdraw my money.

This is really dissapointing for me.

There is still no info for me how long this will go on.

Greets

Publicado el 16 de enero de 2020

Dear Sir,

We thank you for your patience and we are sorry for any inconvenience caused

Our finance will contact you soon in order to pay you using an alternative method

Thank you once again for your patience and understanding

Kindest regards,

The casino team

Publicado el 16 de enero de 2020

Hello Askgamblers,

you can close this complain now as solved, i recieved my money today.

Thanks for all and thanks to Betzest too.

Greets

Betzest Casino Quejas

  • 49 de 50 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 1,843 USD Importe medio

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