Notifications
Iniciar sesión
es

Betzest Casino - Withdraw declined

RESUELTA
Información sobre las quejas
Casino en conflicto Betzest Casino
Motivo Pago rechazado
Cantidad € 2000
no1likeus Rusia
Publicado el 21 de diciembre de 2019

at first I really liked everything. beautiful interface, nice limits. but as soon as I won, problems began with the withdrawal of money.after I had 3500 euros in my account, they sent me an email stating that I could no longer play in betzest and asked to withdraw funds.I was able to withdraw 2,000 euros, and then the problems began. the cash balance is not displayed to me. every time I create a request for payment, they cancel it, referring to the fact that they have problems with electronic wallets.I ask for help to withdraw the cash balance from my account. screenshots of correspondence and transaction history in attach

Publicado el 21 de diciembre de 2019

Dear Sir,

We are sorry for the inconvenience

I Investigated your case even though it is a sportsbook case, and not casino.

Due to the fact that Eccopayz is not working properly you can make a request with Neteller (which you used before) and you can

withdraw the whole amount as of today, no problems whatsoever.

We are again very sorry for the inconvenience

Kindest Regards

Casino Manager

no1likeus Rusia
Publicado el 22 de diciembre de 2019

tnx for quick answer
I tried to withdraw on neteller now but there is problem. look at attach. I tried different amounts

Publicado el 23 de diciembre de 2019

Dear Sir,

Thank you for your understanding

Please contact live support and your funds will be available in no time

Thank you very much,

Kind regards,

The casino team

no1likeus Rusia
Publicado el 23 de diciembre de 2019

Withdraw was complete ! tnx

Publicado el 23 de diciembre de 2019

Dear Sir,

Thank you for your reply,

We are glad that the issue is resolved.

We as a casino department took immediate measures, even though as i mentioned it was a sportsbook issue

Thank you for your understanding

Kindest regards,

Casino Manager

AskGamblers
Publicado el 23 de diciembre de 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Betzest Casino Quejas

  • 41 de 41 Resuelta
  • 1 día Promedio de respuestas
  • 4 días Duración media de la queja
  • 1,710 USD Importe medio

Tiene problemas con Betzest Casino?