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Betzest Casino - Stalling my winning 33500 CAD

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Casino en conflicto

Betzest Casino

Cantidad

$ 33526.65

Usuario inactivo
Publicado el 19 de junio de 2021

Hello Askgamblers Team

Please bear with me as this going to be fairly long complain about the nightmare experience I am facing at BetZest Casino .
I signed up on June 5 at BetZest casino since it has a very good rank in your website and licensed by MGA .
I deposited $200 without enrolling in any bonus and I was lucky to have a big win on Immortal Romance slot .

I submitted all the documents needed as any typical Casino asked for KYC and the nightmare started on June 6 .

They asked for extra documents like 2 selfies , passport and Diver license , Bank statement for 3 month .

Long Story short , after 8 days and on June 14 , my account was verified .
Once I asked for withdrawal transaction , they Declined it and their excuse that I have to submit documents proves Source of wealth and source of funds .

Excuse me !! I only deposited $200 in your casino and According to the Anti-money laundering (AML) legislation and the Financial Intelligence Analysis Unit (FIAU) implementing procedures on customers who deposit over €2,000 which is not applying on my case .

Again , Long story short I submitted all documents prove my SOW and SOF in order to withdraw my money even I am not convinced and Finally my account was fully verified.

I was expecting after a nightmare I lived for 10 days I will be able to withdraw my winning according to T&C that I can do 2 withdrawal transaction for 1000 Euro each ( around $1470 Cad dollar )

Another nightmare come up when I process a withdrawal transaction for 1000 euro ( 1477 Cad dollar ) . I was able to do one withdrawal . I send an email to Finance department and explained what I am facing . They replied to me after 12 hours that I can’t process 2 transactions at the same time . I need to wait 1-5 days for the first transaction to be process and received then I can do another transaction .
I attached a screenshot of their T&C that I can do 2 withdrawal transaction for $1000 Euro daily and it’s not mentioned the excuse that I have to wait 1-5 days for the first transaction to be proceed and received in order to be able to process the second one .But as usual they ignore my email .

I suggested to use my ecoPayz account to be able to withdraw 2 transaction for €1000 each daily since it mentioned on payment section that it takes 1-3 hours but they said it’s not available for time being .

I send another suggestion to use MuchBetter for withdrawal since it takes 1-3 hours to be process 2 withdrawal transaction but they ignore my email .

so you can see from I mentioned above that BetZest doing their best in delaying to process my withdrawal transaction by creating excuses , make me go through extensive security check even I only deposited $200 in a faith of keep me playing and loose my winning .

The funny is I only did one withdrawal transaction for €1000 ($1477 CAD ) so far on June 15 and It process at same day and I received it on June 17 but when I try to to process another transaction at same day of receiving , the first withdrawal transaction was still in a pending status on my casino account so it disables me to process another one .
I sent them an email and confirmed the payments has been been received but Finance team said they have no control on interac system and only merchant can remove it so I need to wait .

I am sure they are kidding me ! They treat me like I never played online . I’ve been playing 15 years and using interac for the last 4 years in other casinos and never had problem . I always received it between 24-36 hours except at BetZest .

Askgamblers , I still have $33523.65 CAD in my casino account and I am only asking BetZest to be committed for their T&C which is enabling me to process two withdrawal transaction for €1000 each ( $1475- 1477 CAD ) on daily basis by using interac , EcoPayz or MuchBetter payment method .

I won’t be able tolerate their tricky scheme to withdraw €1000 every 3-5 days which would take me 5 month to withdrawal my total balance .

Askgamblers , I would like to thank you in advance for reading this, and again I am only counting on your fair judgment and I am willing to provide any further information you might need to prove my decency .

Publicado el 19 de junio de 2021

Dear Sir,

We are sorry for the inconvenience and we thank you for your patience.

I investigated your case right away.

It seems that after the completion of the KYC, ad the verification of the SOW, which are mandatory procedures required by our regulators, our financial team proceeded with the payment right away.

In this case, the fault resides with the merchant, as you already were informed by our team, we have no control over the transactions processed by Interac.

We assure you we have every intention of paying and your funds are safe with us.

Thank you once again for your patience

Kind Regards

Casino Manager

Usuario inactivo
Publicado el 19 de junio de 2021

Casino Manager
What I am asking for is to be committed with You T&C in regards of withdrawal which is enabling me to do 2 withdrawal transactions for 1000 Euro each ON DAILY basis .
I’ve been using Interac transfer through Gidget to withdraw my winning in other Casinos ( More than 10 casinos ) for the last 4 years .so let’s say for example Casino X there daily withdrawal limit is $10,0000 , they would allow me to process 2 transactions for 5K each within 24 hrs .
Please honour what you mentioned in your T&C which will allow me to process 2 withdrawal transactions for 1000 euro each within 24 hours .
I am attaching again your T&C

Usuario inactivo
Publicado el 19 de junio de 2021

So I am attaching a screen shot from my Betzest Casino account . Pending withdrawal amount is $1471 CAD which has been received and deposited in my bank account but still show pending in my casino account which disable me to do any withdrawal transaction .
Again you need to follow your T&C and let me able to process 2 withdrawal transaction within 24 hours .

Publicado el 19 de junio de 2021

Dear Sir,

As you can see we have confirmed and sent the payment. We have to wait for Interac to complete the status

In our wallets it looks the same, the payment is in processing mode, but again, this is a procedure of Interac, the merchant, not ours.

We will stick to our promise and process payments in due time, but as for the merchants procedures we haven't got anything in our hands.

Thank you

Kind regards

Usuario inactivo
Publicado el 19 de junio de 2021

Casino Manager
I believe you have a problem in understanding my complain .
Follow your T&C and let me able to process 2 withdrawal transaction for 1000€ each every 24 hours .
I won’t tolerate your tricky scheme and be able only to process 2 withdrawal transaction for €1000 each WEEKLY which would take me 16 weeks to withdraw my money .
Since it’s really complicated to withdraw through Interac from your end , let me process my withdrawal transactions through ecoPayz or MuchBetter payment method which is process in 1-3 hours as mentioned in your payment section and please don’t tell me they are not available for time being . Stop creating excuses .
Casino Manager , please find a solution and honoured what is mentioned in T&C

Publicado el 21 de junio de 2021

Dear Sir,

Thank you for your patience

Another payment was confirmed yesterday to your account.

Please make another request as soon as possible so we can carry on with the payment.

Thank you

Kind Regards

Casino Manager

Usuario inactivo
Publicado el 21 de junio de 2021

Hi
Again and again please committed to you T&C and let me able to process 2 withdrawal for €1000 each every 24hours .
As I mentioned above and stated in the previous emails my suggestion in using alternative payment method like ecoPayz and MuchBetter.
Askgamblers , today I was able to process only one withdrawal transaction for €1000 . You can see how many times I’ve be mentioned to be committed to T&C but just Mr casino manager keep ignoring . Please interfere

Publicado el 21 de junio de 2021

Dear Sir,

Thank you for your patience and we are sorry for the inconvenience

Since we are regulated and heavily monitored by MGA regarding AML policies we have to adhere to the procedures and guidelines of the regulators

Please refer to our General T&C's (https­://­www.be­tze­st.c­om­/en­/co­nte­nts­/ab­out­-us­-ge­n-t­erm­s-c­ond), article 6.9 https:­//s­cre­enr­ec.c­om­/sh­are­/Ex­0KA­79asV

6.9 Withdrawals will be remitted only to the account from where the funds paid into the player’s account originated.

You chose your Interac account when you registered and deposited funds and we are sending the funds through the same account.

Once again, we are not responsible for the procedures and delays of the merchant.

Thank you once again

Kind regards

Casino Manager

Usuario inactivo
Publicado el 21 de junio de 2021

Hey Mr Manager
I believe you are playing Hide and seek game with me and you only answer part of of questions.
I’d like to ask you to refer to your general T&C
https­­://­­ww­w.b­e­t­ze­­st.c­­o­m­/­en­­/co­­nt­e­n­ts­­/ab­­ou­t­-­us­­-ge­­n-­t­e­rm­­s-c­­ond), ARTICLE 6.5 which said
(Players can make maximum 2 (two) withdrawal requests per day, according to the funds available on their accounts.)

It’s very simple please let me process 2 withdrawal transactions for € 1000( $1475 CAD) each on daily basis OR

Let me process one withdrawal transaction for the amount of €2000 ( $2950 CAD ) on daily basis .
So I break it down what I asked for according to your T& C .
I’ve mentioned that forever but your insisting in ignoring . STOP that for God sake .

Publicado el 24 de junio de 2021

Dear Sir,

I hope you're well

I have a confirmation from our finance department that two more payments are completed.

As we mentioned we are strongly committed into paying every cent to our players.

We thank you for your patience and we are sorry for any inconvenience even though this it's not on our end.

Kind regards

Casino Manager

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