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Betzest Casino - Denied bonus and denied withdrawal

Información sobre las quejas
Casino en conflicto Betzest Casino
Motivo Pago retrasado
Cantidad € 119
Publicado el 23 de diciembre de 2019

At the beginning of December I received a personal 200% Bonus offer from Betzest. I made a 100 euro deposit and tried to claim my bonus, but was denied because of "management decision". After not receiving the bonus, I bet the whole deposit and won. Since then I have been trying to withdraw my winnings, but has been denied 6 times. First by asking me to send "a selfie holding your ID Card or Passport", which I did. After that they said that Visa withdrawals are unavailable, and asked me to make an additional Skrill deposit, and then a new Skrill withdrawal for the whole amount. Now, after jumping trough all these hoops, they are saying that because of technical problems, my withdrawal still can't be processed. It's been 17 days since my first withdrawal attempt and I still haven't gotten my money.

Publicado el 23 de diciembre de 2019

Dear Sir,

We are sorry for the inconvenience

I Investigated your case even though it is a sportsbook case, and not casino.

Please make a request with Skrill and you can withdraw immediately

We are again very sorry for the inconvenience

Kindest Regards

Casino Manager

Publicado el 23 de diciembre de 2019

I finally managed to make a successful withdrawal. Thank you for clearing this issue.

Publicado el 23 de diciembre de 2019

Dear Sir,

Thank you for your reply,

We are glad that the issue is resolved.

We as a casino department took immediate measures, even though as i mentioned it was a sportsbook issue

Thank you for your understanding

Kindest regards,

Casino Manager

Publicado el 23 de diciembre de 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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