Queja #1 Betwarts Casino

Payments canceled and then delayed

Por Praminderjit S.

hace 10 meses

I made two withdrawal requests for $1000 each at 24-hour intervals.

Their payment time is 3 days from when the requests are initiated. On the third day, they canceled both requests.

When asked, their first email said that the technical issue was at the payment provider's end. The second email said that I canceled both the withdrawal requests.

I can't cancel my own two withdrawals as I was waiting eagerly. If I did, then I would cancel just one and play that money off first before I cancel the second one.

Now, another 3 days have passed after I submitted the second request, but they are not even responding to my emails. I want my winnings into my bank in no time, as they canceled it for a purpose, so I either play them off or they wouldn't have to pay me after the stand down period of 3 days.

Since I didn't cancel the withdrawals, I shouldn't have to wait for an additional 3 days for the second request made. I want the money to be paid asap.

Casino en conflicto Betwarts Casino

Motivo Problemas de verificación

Cantidad $2000

Discusión

AskGamblers

• Support Team

hace 8 meses

Dear @pindii,

The AskGamblers Complaint Team has been informed by the casino that you have cancelled your payment and played off your funds, and we kindly ask you for confirmation. Please note that in case you fail to respond within the given timeframe, we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guideline,s which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

hace 8 meses

Dear all,

This complaint has been reopened as per Betwarts Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

hace 9 meses

Dear all,

AskGamblers

• Support Team

hace 10 meses

Dear Betwarts Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Estadísticas de quejas de Betwarts Casino

Resueltas 3 / 3

Cantidad promedio $1,144

Duración media de quejas N/A

Tiempo de respuesta promedio N/A

Betwarts Casino Quejas

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Withdraw delayed and no answer

Hallo, my withdrawal still in process since 8 days and no answer from them. Support or Complaint team don't answer. The live chat is only bots which they send the same answer as always. I don't know why they doing this .

Resuelta

€500

Just delaying payment

Hi!

I deposited 350€ to Betwarts Casino using Zimpler on 19th of September. I got lucky and won 940.5€ so I decided to withdraw my winnings. I made two requests for withdrawal with Zimpler, 500€ and 440€, but they were both canceled. I contacted the casino and they told me that the withdrawals were canceled by me, which certainly isn't true. I did not cancel either of the withdrawals.

I made two new requests for withdrawals with the same withdrawal method and they were also canceled. This time they told me they were canceled by my payment provider.

I contacted them again. ”While verifying the department in charge, they advised your withdrawal was completed and the funds should be in your account”, they said. Well isn't that lovely? Except that the funds were not in my account. I told them that I had not received any money and I could also still see two pending withdrawals in my profile.

After this they told me that ”your withdrawal request has been succesfully processed and the funds have already been released from our side”. When I checked my casino profile, I could see there was a transaction of 940.5€ ”completed”, but for some reason the payment method was cash. How ridiculous is that!?

To this day I have not received any money from Betwarts casino via Zimpler and certainly not in cash! I have also contacted Zimpler and sent them a screenshot of my transaction history in the casino. Their response was most of my withdrawals were denied by the merchant but I should directly inquire the casino of the missing withdrawal of 940.5€. Betwarts has not replied to my latest e-mail.

Team AskGmblers, please help me get this issue resolved. I have been very patient and given the casino more than enough time to do their job.

Resuelta

€940

Delayed payment of 1500 EUR

I’m having problems with a withdrawal. I made a withdrawal at the casino on the 19th, 20th, and 21st of this month. The withdrawals are still pending. I have asked about the situation via live chat and also sent an email. Nothing has happened, even though they said they might process it quickly. I have a feeling they are trying to avoid paying. A total of €1500 is still pending.

Resuelta

€1,500