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Betsofa Casino - The Support extends verification

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Información sobre las quejas

Casino en conflicto

Betsofa Casino

Cantidad

€ 1000

Publicado el 25 de diciembre de 2024

Hello,

I have a problem with verification in Betsofa, usually, as we can read on the site, the process will take 24 hours, now my verification will take 5 days.

Support accepted my proof of address and payment, but rejected my ID, they told me that I must send my driver license, I will send driver license, so next they told me to send a photo of my driver's license with my face, why they dont send me mail what document they want, For me, it's stalling so that I can play and lose.

After every upload support replies and checks the document every 24 hours not faster, It is a joke, when I look at support rejected documents I go to live chat to help me and Ask for the message to the department to check my newly uploaded document, but chat not respect, and told me to wait.

I have big experienced in casinos, betting site, wallet and never see something like this for me big joke.

AskGamblers
Publicado el 25 de diciembre de 2024

Dear @Ruggiero,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Publicado el 26 de diciembre de 2024

1000 euro. I also want tell that this is my second verification, because some years ago i verified account.

Publicado el 26 de diciembre de 2024

Im sure that withdrawal will take long too, i dont understand how this casino have good opinions.

Publicado el 26 de diciembre de 2024

Now i have another mail, so now i must wait another 24 hour, but i send photo after receive mail

Ridiculous

Dear Player!


Sometimes we run random checks on our customers’ gaming accounts for security purposes.



Please provide the following documents to complete the additional check as soon as possible to ensure you continue using our services in full:




Photo of yourself holding a previously provided drivers license next to your face with all your personal details clearly visible and a sheet of paper with the following digits in another hand: 2141

Publicado el 26 de diciembre de 2024

No i will send 5 photos and still support want more

Publicado el 27 de diciembre de 2024

After last upload i wait 23 hours and 30 minutes hehe i know that verify department can check document after i upload yesterday, but now they wait 24 hours like in every 5 days. All respond after 24 hours.

Publicado el 27 de diciembre de 2024

In site i read ;;

Usually your documents start being processed right after you submitted them, but in some cases the procedure may take up to 24 hours

Now i wait over 24 hours its jokeeee one big joke Ask gamberer why You recomende this site ?? Help me verify and withdrawal my money.

Publicado el 27 de diciembre de 2024

I send normalny photo and support rejected IT and now i think that i will wait another 24 hours :)

Publicado el 27 de diciembre de 2024

I send very good photo support write that they must see my hand ,, this is unacceptable, they are extending the verification on purpose i know hiw casinos work but this is exaggeration

AskGamblers
Publicado el 30 de diciembre de 2024

Dear Betsofa Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Betsofa Casino Quejas

  • 17 de 17 Resuelta
  • 2 días Promedio de respuestas
  • 2 semanas Duración media de la queja
  • 4,609 USD Importe medio

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