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Betsofa Casino - Stalling payout since January 5th


Información sobre las quejas

Casino en conflicto

Betsofa Casino


$ 887

Publicado el 11 de enero de 2023

I opened my account at BetSofa about 8 months ago deposited a few times and always lost my balance. Deposit is super easy. On Jan 5th I requested a cashout of $887.

Today Is Jan 10th. I've asked customer service numerous times for an update regarding the cashout, only to be told to wait. I asked several times for a timeframe and haven't been giving a direct answer. I honestly don't know how they have such a high rating on this site.

Please stay away from BetSofa. They don't like to pay Cashouts.

Publicado el 14 de enero de 2023


As part of the bet-checking process, we were unable to process your withdrawal request. I'm pleased to inform you that the investigation is now complete, therefore the withdrawal request has been approved successfully.

Thank you for sharing your feelings about such a situation. We apologize for the way it made you feel. It is always our pleasure for us to provide our Players with their well-deserved winnings!

If you still got any additional questions or queries, don't hesitate to reach us via live chat or email - [email protected] We are available 24/7!

Best regards,
Betsofa Team

Publicado el 15 de enero de 2023

Bet checking process? I took the posted wagers on your website. Don’t post bets if it’s gonna take you weeks to approve!! Such a headache to deal with. Please have better customer service. I asked numerous times for a timeframe for my withdrawal and was never given an answer. I finally got paid. But would never recommend this website to anyone. Players BEWARE

Publicado el 16 de enero de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betsofa Casino Quejas

  • 5 de 5 Resuelta
  • 1 día Promedio de respuestas
  • 1 semana Duración media de la queja
  • 11,823 USD Importe medio

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