Betsofa Casino - Slow payments again

Ok, 5 days now. They told me that provider checking bets.
Cool story!

Dear AskGamblers,

We would like to inform you that the bet-checking process is currently underway at the provider's end. As a result of this ongoing process, we regret to inform you that we cannot process withdrawal requests until the procedure is complete.

Dear NECOARC,

We understand that waiting can be frustrating, and we are making every effort to expedite the bet-checking process for you. Please note, that not all processes can be controlled entirely by us. We are eager to receive the outcome at the earliest possible opportunity. Therefore, we are actively liaising with the relevant team to ensure the process is completed as soon as possible. Once the process is complete, your personal manager will notify you via email.

We appreciate your patience and understanding throughout this process!

Best regards,
Betsofa Team

Askgamblers, can you confirm that provider can check bets so long and thoroughly for just this amount of winnings?

Dear @Necoarc,

Kindly note that should the affected casino operator fail to respond to your complaint with the update, within the reasonable timeframe the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.

Dear AskGamblers and NECOARC,

Based on the most recent update from the provider, the bet-checking process is still in progress. Once there are any updates, we will ensure to provide a prompt update.

Best regards,
Betsofa Team

Askgamblers, can you provide an answer for my question above?

Dear @Necoarc,

Kindly note that we have no insight in any provider's internal investigation process, therefore we can not say whether the amount of winnings may or may not have an impact on the overall time needed for the investigation. Our stance on the matter is, however, that in case no update is given within the reasonable timeframe, we will have no other option but to close the case as Unresolved.

Dear Betsofa Casino,

Please note that if no update investigation related comes in the time frame left for your reply, the case will end up as Unresolved and you will be able to reopen the complaint once the investigation finishes.

Thank you for your cooperation.

Okay, but what hinders a casino to stale withdrawal further by making post after another 90hrs?

2Betsofa:
So what is your suspictions, at firstlook? Why you sent this to further investigation?
I'd like to get a little of clarifications from you.

Dear NECOARC,

Please be informed that the bet-checking process is ongoing in accordance with our Terms and Conditions, specifically clause 7.15.:
"BetSofa reserves the right to check big wins with Game Providers. Until BetSofa receives results of the check, your account may be suspended or restricted to place bets on Sports or in Casino."

We apologize for any delay in this process. Unfortunately, the speed of some processes is not always within our direct control. However, we are committed to reducing waiting time for you and consistently pushing providers to complete the bet-checking process promptly.

Be assured that we will continue to monitor the process closely and push the providers accordingly.
Upon completion of the process, your personal account manager will reach you immediately via email.

Dear AskGambers,

According to the latest update, the bet-checking process is still in progress.
Whenever any updates arrive, we will update you in a timely manner.

Regards,
Betsofa Team

so damn long :(