Hello, im waiting now 1 Month to get my withdrawal from 06/01 and 07/01. The Casino say the winnings are checked by the Provider. 1 Month and now answer from the Provider ? First time the withdrawal was very fast, now they want check all winnings. But when it needs more then 1 month, this is not good.
Dear PIMA007,
We would like you to know that the provider is currently checking your recent bets. As soon as the betting-checking process is complete, we look forward to reviewing your withdrawal request. Your personal manager will inform you when there are any updates regarding this matter, so you won't have to worry about being left in the dark.
Our team understands how frustrating waiting can be. We are committed to accelerating the whole process as much as possible.
Feel free to contact your personal manager if you have any additional questions.
Your patience is much appreciated!
Best regards,
Betsofa Team
Hello,
thanks for answer. That was random winnings on a slot. Its a random generator. So what they are checking the long time ?
Dear PIMA007,
Thank you for your question!
Slot machines in casinos are definitely governed by RNGs. Our team is waiting for the investigation to be completed in the same manner as yours. Although we can't tell you exactly what criteria are being checked, we can assure you that it is a very common procedure.
Stay tuned for updates once the investigation is completed!
We highly appreciate your patience.
Regards,
Betsofa Team
Hello ASKGAMBLERS Team,
small update, still under checking.
Dear PIMA007 and AskGamblers,
Please be informed that the investigation is still ongoing.
We appreciate the patience of both sides.
Regards,
Betsofa Team
Ok , thanks. Im waiting :(
AskGamblers
Dear Betsofa Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear PIMA007 and AskGamblers,
The bet-checking process is still in progress.
We are proactively pushing the provider in this regard.
Kindly appreciate your waiting!
Regards,
Betsofa Team
Hello,
ok.
Dear PIMA007 and AskGamblers,
Keeping you updated that the bet-checking process is still ongoing.
Kindly appreciate your waiting!
Regards,
Betsofa Team
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