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Betsofa Casino - 2 and a half months to verify my account with 5k BRL

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Información sobre las quejas

Casino en conflicto

Betsofa Casino

Cantidad

R$ 5000

Publicado el 3 de octubre de 2023

I always had a good relationship with the house despite the delays in withdrawals. But my last payment was not made and they started a check on my account which will have been 3 months in total!!! All requested documents have been sent.

I have all prints and proofs on WhatsApp, emails, etc...

The photo links will be a little confusing because it takes a long time to talk, I tried to compile as much as possible, but the process started on July 20th and my last conversation with them was today, September 2nd, almost 3 months ago... The links below are files that cannot be attached

<links removed>

Publicado el 3 de octubre de 2023

the value I have stuck in betsofa is 5kbrl

Publicado el 4 de octubre de 2023

My account has been verified, now I am waiting for my withdrawal that was pending in the account

Publicado el 5 de octubre de 2023

Dear NETOFLAUSINO,

We are glad to inform you that your account is fully verified and also, and the withdrawal request has been successfully processed and approved.

We appreciate your patience and understanding throughout this process!

Feel free to contact us with any additional questions.
We are glad to help you!

Regards,
Betsofa Team

AskGamblers
Publicado el 5 de octubre de 2023

Dear @netoflausino,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Publicado el 5 de octubre de 2023

Account verified and all amounts paid. Thanks

AskGamblers
Publicado el 5 de octubre de 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Betsofa Casino Quejas

  • 14 de 14 Resuelta
  • 2 días Promedio de respuestas
  • 2 semanas Duración media de la queja
  • 5,267 USD Importe medio

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