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BetChain Casino - Closed my account with my funds claiming I breached their T&C's, even though I didn't

SIN RESOLVER
Información sobre las quejas
Casino en conflicto BetChain Casino
Motivo Infracción de los términos de los bonos
Cantidad € 4316.25
Publicado el 25 de julio de 2018

Hello,

I recently registered to BetChain casino (www.betchain.com) and started playing their welcome bonus offer. I got really lucky and won 4316,25€! They then immediately closed my account with my funds due to "suspect of me breaking their Terms and conditions" and "development of strategies aimed at gaining of unfair winnings". ???

I have played in my fair share of online casinos and know that their terms and conditions can sometimes be confusing and tricky. So before registering to Betchain, I visited their site to see their terms and conditions about their welcome bonuses. They seemed fair and I decided to register and start playing.

So I ended up winning 4316,25€ and their support is now closing my account without any information about my winnings.

I would definitely agree with them and admit my mistake if I had broken any of their terms, but I read all the bonus terms very carefully making sure that I would not break any rules.

They have yet failed to provide any kind of proof to back up their claims. I am feeling very frustrated and scammed.

I feel they are operating in an unfair and unprofessional manner, and I truly think that I am in the right here and I should get my winnings.

Thank you in advance.

Publicado el 25 de julio de 2018

We have sent information directly to askgamblers.com.

Publicado el 26 de julio de 2018

Alright, thank you.

AskGamblers
Publicado el 26 de julio de 2018

AskGamblers Complaints Team requested additional evidence and information from the BetChain Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Publicado el 27 de julio de 2018

We have sent additional evidence and information to Askgamblers.com.

Publicado el 28 de julio de 2018

Okay, thank you.

BetChain Casino Quejas

  • 25 de 27 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 1,247 USD Importe medio

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