BetChain Casino - Closed my account with my funds claiming I breached their T&C's, even though I didn't

We have sent information directly to askgamblers.com.

Alright, thank you.

AskGamblers Complaints Team requested additional evidence and information from the BetChain Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

We have sent additional evidence and information to Askgamblers.com.

Okay, thank you.

Dear all,

This complaint has been reopened as per BetChain Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per BetChain Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

I would like to inform you that the winnings for player MIKOOO have been duly paid. The payments were made on 21.08.2019, amounting to 4000 EUR, and on 21.08.2018, amounting to 316 EUR. In total, a sum of 4316 EUR has been paid to the player.

All relevant proof has already been submitted to the AskGamblers platform. Based on this, we kindly request the player to return to resolve this complaint. We have provided all necessary explanations and proof, and we have always strived to assist our players to the best of our abilities.

Thank you for your understanding and cooperation.

Dear @mikooo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.