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BetChain Casino - big win unfairly confiscated

RESUELTA
Información sobre las quejas
Casino en conflicto BetChain Casino
Motivo Abuso del bono
youngmartin Austria
Publicado el 6 de marzo de 2019

On the 04 February I played "Soccer Safari" on BetChain Casino without any bonus.

I played 30€ a spin and gambled me to the limit. I was lucky and had a big win.

I want to emphasize, that I didn't wagered any bonus, I just played with REAL MONEY.

It is ridiculous that BetChain Casino declined my winnings because they think I used bonus abused strategies.

All in all they took me all my winnings away and left just my deposit on my account.

Please help me in this case, it feels for me like someone stole me money!

Attached you find the mail I received from BetChain Casino.

AskGamblers
Publicado el 6 de marzo de 2019

Dear @youngmartin,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Publicado el 6 de marzo de 2019

Hi Martin,
I have forwarded information to askgamblers directly.

Publicado el 6 de marzo de 2019

We sent information directly to askgamblers showing how you violated the following Terms and Conditions-
-each player can create only one (1) personal account (per household, per IP address).
-participating in any type of collusion with other players
-development of strategies aimed at gaining of unfair winnings
-creating two or more accounts
-customer bonus ratio (deposits : bonuses) is more than 25%.

AskGamblers
Publicado el 7 de marzo de 2019

AskGamblers Complaints Team has been provided with enough information and evidence on behalf BetChain Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

BetChain Casino Quejas

  • 25 de 26 Resuelta
  • 1 día Promedio de respuestas
  • 5 días Duración media de la queja
  • 1,206 USD Importe medio

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